Cloudera
Sr. Manager, Infrastructure Engineering
US-Georgia-Remote · Senior
Sponsorship not specifiedDetected 2 days ago
Code ReviewGitAWSGCPAzureCloud PlatformsKubernetesTerraformCI/CDLinuxDevOpsSite Reliability EngineeringPlatform EngineeringIncident ResponseStakeholder ManagementForecastingPerformance ManagementLeadershipCommunicationMentoring
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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Establish team priorities, ownership, performance expectations, career-development plans, and sustainable on-call practices.
- Oversee 24x7 production operations, major-incident response, escalation, stakeholder communication, post-incident reviews, and corrective actions.
- Monitor ServiceNow incident, request, problem, and change queues; establish processes for assignment, prioritization, escalation, aging, and closure quality.
Responsibilities
- Develop integrated project plans, manage dependencies and risks, resolve resource conflicts, and communicate status and decisions to technical and executive stakeholders.
- Partner with engineering and architecture leaders to define platform roadmaps, operational-readiness requirements, support models, and service-level objectives.
- Experience owning business-critical services, 24x7 support functions, on-call operations, and major-incident response.
- Experience using ServiceNow or a comparable enterprise ITSM platform to manage queues, workflows, dashboards, SLAs, and operational reporting.
Requirements
- Significant experience leading infrastructure engineering, platform operations, cloud operations, DevOps, or site-reliability teams in a large production environment.
- Experience implementing operational processes for incident, request, problem, change, service-level, and continual-improvement management.
- Working knowledge of Linux, Kubernetes, OpenStack or comparable private-cloud technologies, networking, storage, observability, infrastructure as code, and Terraform.
- Ability to evaluate technical architecture, operational risk, capacity, implementation plans, and engineering tradeoffs without acting as the team's primary hands-on engineer.
- Strong written and verbal communication skills, including the ability to communicate complex technical issues, risk, and delivery status to engineers and executives.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent practical experience.
- What You'll Bring (Required Qualifications):
Nice to have
- Experience operating OpenStack and Kubernetes platforms at enterprise scale.
- Experience with Terraform, configuration-management tools, CI/CD pipelines, Git-based workflows, policy as code, and automated infrastructure testing.
- Experience defining service-level indicators, service-level objectives, operational-level agreements, and reliability metrics.
- Experience with capacity forecasting, disaster-recovery testing, vulnerability management, infrastructure lifecycle planning, and vendor management.
- Familiarity with ITIL service-management practices and certifications such as ITIL, PMP, or PgMP.
- Relevant technical certifications in Kubernetes, OpenStack, Linux, Terraform, AWS, Azure, or Google Cloud.
- What you can expect from us:
Skills
- Strong program-management skills with experience coordinating multiple interdependent initiatives across technical and business teams.
Benefits
- Build dashboards, review cadences, and continual-improvement plans that improve SLA compliance, backlog health, response times, and service quality.
Company info
- Business Area: IT Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights.
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This listing is sourced directly from Cloudera's careers page and normalized into a canonical job model.