Transact Campus

Banking Analyst - Chargeback & Payments Operations

Atlanta, GA

Sponsorship not specifiedDetected 22 days ago

Data VisualizationComplianceAccountingExcelProcess ImprovementResearchLeadershipCommunicationProblem SolvingMicrosoft Office

About the role

Our success and growth are directly attributed to our people.
Our company is dedicated to fostering a culture of integrity, respect, and continuous personal development.
What you'll be doing: The Banking Analyst, with a strong emphasis on chargeback management, is responsible for overseeing end-to-end chargeback case processing, ACH return reviews, compliance assessments, and daily banking activities.

Responsibilities

Manager of Banking Operations and collaborates closely with Client Success, Support, Sales, and other internal operational teams to ensure high client satisfaction and alignment with regulatory and organizational standards.
Job Summary / Purpose This role serves as a key escalation point for chargeback related inquiries and provides guidance to client-facing support teams.
This position is designed for a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering operational excellence.
In this role, you will work closely with Banking Operations leadership, Compliance, Legal, Support and Success teams to ensure proper processing of chargebacks and adherence to card processing requirements and related compliance standards.
You will collaborate across multiple departments including Operations, Accounting, Client Success, Product, and Professional Services to identify, track, and resolve chargeback related issues. management framework.
and Duties · Own and manage the full lifecycle of credit card chargeback disputes, including investigation, evidence gathering, submission, and outcome monitoring.
Perform daily banking operations including ACH processing, wires, payment postings, and reconciliation activities.
Develop and maintain chargeback reporting dashboards, analysis, risk assessments and handle ACH transfer rejections.
Collaborate cross-functionally with Client Success, Support, and Sales to ensure timely and accurate client communication regarding disputes, inquiries and other banking-related matters.
Identify and implement process improvements related to chargeback workflows, ACH return management, and overall banking operations.

Requirements

Bachelor's degree in finance, Business Administration, Accounting, or related field (or equivalent experience).
5+ years of banking operations experience, preferably within payment processing, financial operations or FinTech's.
3+ years of direct experience with credit card network chargeback processes, ACH return rules, wire transfers, and compliance frameworks.
Proven ability to operate with a business-oriented mindset when resolving issues and communicating with stakeholders.
Proven propensity to learn new technologies and skills quickly Ability to provide stellar client service to resolution Thrives in a collaborative team environment with excellent communication skills.
Competencies and Behaviors Strong analytical skills with ability to identify trends and risks.
The ideal candidate will be the backbone of Chargeback related disputes, inquiries, and other payment operations transaction processing serving as a trusted resource for internal teams.

Nice to have

Knowledge of fraud prevention practices and PCI-related considerations.
NACHA Accredited ACH Professional (AAP) certification or equivalent.
Experience with banking systems, merchant processing, and compliance analysis.
What's good to know: Competencies and Behaviors Strong analytical skills with ability to identify trends and risks.
Exceptional attention to detail and accuracy in financial transactions.
Proficiency in Microsoft Office, including Excel and Power BI (preferred).

Skills

Analyze ACH returns and ensure proper coding, documentation, and compliance alignment.
Research, analyze, and respond to credit card chargeback inquiries; produce chargeback analysis summaries and reports.
Act as an escalation point for complex disputes or banking issues; provide executive summaries and recommendations.
Ensure adherence to NACHA, card network, and internal compliance standards.
Balancing and/or Processing ACH, Returned Deposit Items, Credit/Debit Card, Wire and other payment activities.

Company info

Illumia is an industry leader bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide.
Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.
Why join our team?
We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.
This role requires a business-oriented mindset with the ability to think strategically and operate with a leadership approach to ensure resolution, risk management, and stakeholder communication.
This role reports directly to the Sr.
The Banking Analyst plays a critical role in ensuring the accuracy, efficiency, and compliance of all payment-related activities within Illumia.

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