Axcelis Technologies

Customer Quality Engineer II

Beverly, MA · Mid

Sponsorship not specified$79k-$118kDetected 5 days ago

AuditingSupply ChainProcess ImprovementMechanical DesignElectrical EngineeringLeadershipCommunicationProblem Solving

About the role

This role serves as a key liaison between customers and internal functions to ensure timely response to quality concerns, effective root cause analysis, corrective action implementation, and sustained customer satisfaction.
This role is aligned to customer advocacy, issue resolution, KPI management, QMS, and cross-functional quality improvement expectations

Support customer audits, business reviews, and quality-related meetings as needed.
Lead or support investigation of customer-reported product quality issues, including containment, problem definition, root cause analysis, and corrective/preventive action implementation.
Drive structured problem solving using methodologies such as 8D, RCA, FMEA, SPC, and other quality tools.
Partner with Engineering, Manufacturing, Supply Chain, and Field Service to ensure effective closure of corrective actions and prevention of recurrence.
Collaborate with Engineering, Manufacturing, Supply Chain, and Service teams to improve product quality, reliability, and field performance.
Support new product introduction (NPI), design reviews, process changes, and change control activities by providing quality input and risk assessment.
Participate in initiatives focused on design for reliability, manufacturability, and customer satisfaction improvement.
Develop dashboards and reports for internal reviews and customer communication
Identify systemic issues and drive continuous improvement projects using Lean, Six Sigma, and other structured improvement methods.
you develop within the role.

Bachelor's degree in Engineering, Materials Science, Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field.
Working knowledge of quality tools and methodologies such as 8D, RCA, FMEA, SPC, CAPA, and problem-solving techniques.
Experience working cross-functionally with Engineering, Manufacturing, Supply Chain, and/or Field Service teams
Familiarity with ISO 9001 or similar quality management systems.
Experience in semiconductor manufacturing or semiconductor capital equipment.
Familiarity with customer complaint handling, field failure analysis, and customer-facing quality processes.
Experience with Lean, Six Sigma, APQP, or structured continuous improvement methods.
Knowledge of reliability, contamination control, cleanroom practices, or regulated manufacturing environments.
Required:
3-6+ years of experience in quality engineering, manufacturing quality, supplier quality, customer quality, or a related technical role in semiconductor capital equipment, electronics, or high-tech manufacturing environments.
Strong analytical, organizational, and communication skills.
Ability to manage multiple priorities and drive closure on customer quality concerns in a fast-paced environment.
Travel domestically and internationally as needed (20%)
Preferred:

Track customer complaints, escalations, and action plans to closure with urgency and transparency.
Track and analyze quality KPIs (defects, response time, field failures, CAPA effectiveness)
Recommend process, documentation, and product improvements based on customer feedback, failure analysis, and data trends.
Track audit schedules, action closure, trends, risks, and improvement opportunities for Quality leadership review.

$78,808.52 - $118,212.78
This base salary range reflects the typical compensation for this role across U.S. locations.
Our salary ranges are determined by role and level; individual pay is determined based on
Base pay is one part of our U.S. total compensation package which includes eligibility in the
Axcelis Team Incentive bonus plan, and comprehensive benefits package (for regular

multiple factors, including job-related skills, experience, relevant education or training, work
location, and internal equity.

Serve as a point of contact for customer quality issues and support timely, professional communication with internal teams and customers.

It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.
U.S. BASE SALARY RANGE
$78,808.52 - $118,212.78
This base salary range reflects the typical compensation for this role across U.S. locations.

This listing is sourced directly from Axcelis Technologies's careers page and normalized into a canonical job model.