EOS

Data Center Technician Lead

Eagle Mountain, Utah, United States

Sponsorship not specified$80k-$90kDetected 16 days ago

PythonBashiOSLinuxLogisticsEMI/EMCTCP/IPCiscoNetwork MonitoringLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support.
Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
Ability to identify colors and give and receive information through speaking and listening skills.
Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper-scale environments.
Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.

Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.

$80,000 - $90,000 USD
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary.

Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
10 Days of Paid Time Off (PTO) annually
401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
Our comprehensive benefits package includes:
Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
At EOS IT Solutions, we are committed to supporting the well-being and success of our team.
We are seeking a highly skilled and hands-on Data Center Technician Lead to oversee and support operations within our data center environments.

This listing is sourced directly from EOS's careers page and normalized into a canonical job model.