Covetrus

Return Center Manager

Fort Worth, TX (US)

Sponsorship not specifiedDetected 30 days ago

Supply ChainLogisticsCommunicationMentoringAccounts Payable

About the role

Answers questions and provides information to resolve any outstanding issues in a timely manner.
Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
Hiring & Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.

Interacts with manufacturer partners to ensure we comply with their return standards.
Maintains a database and a working knowledge of the Manufacturer return policies.
Supports and processes Manufacturer Product Recalls.
Main point of contact for all inquiries regarding R eturns. Works with internal partners (Accounts Payable and Purchasing) and vendors regarding returns received. Answers questions and provides information to resolve any outstanding issues in a timely manner.
Works with internal partners (Accounts Payable and Purchasing) and vendors regarding returns received.
Adheres to all protocol regarding the receipt of pedigrees returns: documents receipt appropriately, confirms returns are accurate and approvals are obtained prior to receiving; follows up on outstanding approval requests to meet the needs of customer and regulatory affairs.
Maintains the morgue to include ensuring all items are systematically accounted for and returnable to the vendor; all products are returned per vendor policy; all documentation is filed and maintained.
Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification.
Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee needs
Conducts daily status meetings with management team to review prior day's performance and to develop action plan for current day.

Minimum of three years management experience in warehouse or production environment and one year Receiving experience or Inventory Control.

Demonstrates strong communication skills, both written and verbal.
Demonstrated ability to organize, prioritize and meet deadlines
Must demonstrate strong ability to pay attention to detail
Highly motivated and results oriented
Ability to build and maintain strong working relationships
Must be proficient in Microsoft and computer skills
Experience and knowledge in distribution processes (receiving, shipping and inventory control) required
Certification
Forklift Certification desired.
Must be able to meet any minimum certification qualification required by any local or state board or licensing agency, as applicable
Ability to engage in overnight travel on an as needed basis essential.
Customer Focus

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes.
Maternity leave
Parental leave
Military leave
Health, dental, and vision benefits
Health savings accounts

Manages the National Returns Center to ensure all receiving, put away, storing, handling returned/damaged goods, recalls, and administrative tasks are met, while continually seeking feedback and improving processes to ensure t he customers' expectations are exceeded every day.
Manages the receipt, processing, and storage of items returned from customers; ensures the returns volume is processed within the company objectives.
We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best.

This listing is sourced directly from Covetrus's careers page and normalized into a canonical job model.