Nylas

Systems Operations Specialist

Remote - Toronto, Ontario

Sponsorship not specifiedDetected 19 days ago

GitSQLData VisualizationHubSpotSalesforceCRMForecastingCustomer SuccessCustomer SupportCommunicationProblem SolvingOrganizational Skills

About the role

This role is ideal for someone who enjoys solving problems, learning new systems, improving processes, and working across multiple teams.
You'll have the opportunity to leverage automation and emerging AI tools to help reduce manual work, improve operational efficiency, and scale internal processes as the company grows.
At Nylas, Central Operations is the operational backbone of our go-to-market organization.

Support and maintain our go-to-market systems, including HubSpot, Vitally, and other operational platforms.
Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems.
Document processes, troubleshooting guides, and operational playbooks to improve scalability and enable self-service.
Internal teams receive timely, effective support for operational questions and system issues.

3+ years of experience supporting business systems, operations, revenue operations, customer operations, or a similar function.

Experience with Vitally, or similar Customer Success platforms.
Experience with workflow automation tools such as Zapier, Make, n8n, Workato, or similar platforms.
Familiarity with APIs, integrations, or low-code automation.
Experience using AI tools such as ChatGPT, Claude, GitHub Copilot, or MCP-enabled tools to improve workflows or productivity.
Experience with reporting tools such as Looker, Sigma, Tableau, or Power BI.
Basic SQL knowledge.
Experience supporting SaaS go-to-market organizations.
Round 1 - The Intro: 30 minute discussion with the Hiring Manager

This enables better, safer, and more reliable communication within apps.
Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process.
Factors influencing salary include knowledge, skills, experience, and abilities.
Nylas is registered as an employer in many, but not all, states/provinces.
Visa sponsorship may not be available in certain remote locations.

Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process.

Create and maintain dashboards and reporting that provide visibility into pipeline, customer health, renewals, forecasting, and other key business metrics.

We build and support the systems, workflows, and processes that enable our Sales, Customer Success, Marketing, Finance, and Product teams to work efficiently and scale effectively.
As Nylas grows, so does the complexity of the systems that power our business.
Our team partners across the company to improve operational workflows, maintain trusted data, automate repetitive work, and ensure our teams have the tools they need to focus on delivering great customer experiences.

This listing is sourced directly from Nylas's careers page and normalized into a canonical job model.