Chas Health
Patient Scheduling Specialist (Saturdays
Valley Clinic - Spokane Valley, WA · Full-time
Sponsorship not specified$22k-$31kDetected 5 days ago
ComplianceCustomer SupportHIPAAPatient CareCommunication
About the role
- Challenging the status quo starts with you - get started today.
- Everyone Welcome From the beginning, we strongly believe that all people have the right to high-quality health care.
- Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient - in your neighborhood.
Responsibilities
- Schedules follow-up appointments before the patient leaves the clinic and, per our Team-Based Care model, provides in-room scheduling when appropriate to support continuity of care, scheduling accuracy, and enhanced patient experience.
- Conducts proactive outreach to reschedule missed appointments and actively manages a patient waitlist to improve access.
- Develops and maintains expertise in clinic workflows, provider templates, and scheduling standards to support efficient operations.
- Supports scheduling and access-related quality improvement initiatives and updates scheduling practices in alignment with new guidelines or provider changes.
- Monitors provider schedules for gaps, cancellations, and optimization opportunities and collaborates with onsite care team members to fill openings and adjust schedules based on workflow needs.
Requirements
- Must be able to move around the facility between one-third and two-thirds of the day, as well as sit or stand at a workstation and in patient rooms.
- Communicating in person with patients and staff in clinical settings is required over two-thirds of the day, while climbing, stooping, or crawling is minimal.
- Education/Experience: High school diploma or equivalent preferred.
Nice to have
- Prior experience working in clinical setting strongly preferred.
- Prior customer service experience strongly preferred.
Skills
- Physical Demands:
- Our core values are our foundation, the guiding sense of direction for our organization:
- Social Responsibility
- Patient-Centered
- Entrepreneurship
- Respect for Human Dignity
- Commitment to Continuous Quality Improvement
- CHAS Health | Equal Employment Opportunity
- Attention to detail required.
- Knowledge of HIPAA regulations required.
- Excellent customer service skills required.
- Strong oral and written communications skills required.
Compensation
- Competitive Compensation & Exceptional Benefits at CHAS Health
- CHAS Health's comprehensive compensation package* includes:
- Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
- Tuition assistance and student loan repayment -let CHAS Health pay for your education!
Benefits
- All careers at CHAS Health allow you to make an impact on patient's lives and our greater community.
- From the beginning, we strongly believe that all people have the right to high-quality health care.
- Improves the overall health of the communities we serve by delivering exceptional patient scheduling and supporting real ‑ time in-clinic care team coordination as follows:
Company info
- We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives.
- No matter what clinic or location you join, you become a part of the bigger picture - providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors.
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This listing is sourced directly from Chas Health's careers page and normalized into a canonical job model.