Coupa

Sr. Customer Value Manager - 11587

Cincinnati, Ohio, United States · Senior

Sponsorship not specified$127k-$144kDetected 41 days ago

Data AnalysisProject ManagementNegotiationCommunicationCollaborationProblem Solving

About the role

Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

Build Tomorrow Together by developing and sharing best practices, challenging the "status quo" and providing feedback to ensure Customer Value Management is continuously improving
Ability to collaborate naturally and incorporate big-picture, "win-win" negotiation skills
Ability to develop and maintain executive relationships and incorporate associated influencing strategies

We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives

6 Years P2P and/or S2C domain expertise
Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions
Perseverance in both challenging and recurring situations
An entrepreneurial mindset, focusing on outcome-based problem solving
Solid organizational, interpersonal and data analytics skills
Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
Minimum Bachelor's degree required.
Master's degree is preferred

Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹
We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹
Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of a Sr.
Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.

#LI-REMOTE #LI-AA2 Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.

This listing is sourced directly from Coupa's careers page and normalized into a canonical job model.