Methode Electronics

Methode Electronics

Supervisor, Customer Service

Rolling Meadows, IL

Sponsorship not specified$71k-$95kDetected 6 days ago
Project ManagementCustomer SupportCommunicationCollaborationMicrosoft Office

About the role

  • Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance.

Responsibilities

  • Implement and oversee project management activities for assigned customer programs.
  • Maintain existing customer relationships while developing and strengthening long-term business partnerships.
  • Lead customer satisfaction activities, including surveys, analysis, follow-up actions, and reporting.
  • Manage customer complaints by investigating issues, coordinating resolutions, and ensuring timely follow-up.
  • Perform contract and purchase order (PO) reviews, process order entry, and maintain accurate order schedules.
  • Provide project management support for existing products and customer programs.
  • Perform other duties and responsibilities as assigned by the supervisor.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

  • Familiarity with customer service systems and processes.
  • Working knowledge of project management, order management, and production planning procedures.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Minimum of five (5) years of customer service experience, including demonstrated success in handling and resolving customer complaints.
  • Proficient in Microsoft Windows, Microsoft Office applications, Microsoft Project, and other standard business software.
  • Strong communication, interpersonal, and relationship-building skills.
  • Strong English communication skills, including listening, speaking, reading, and writing.
  • The base pay hiring rate expected for this position is: $70,600-$95,000.
  • Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently do hand motions and repetitive tasks including computer use with typing, must occasionally carry and lift up to 15 pounds to perform various duties, occasionally reach and do overhead reaching, stand for short amounts of time, minimal squatting or bending to perform various duties, and extended sitting for long periods of time at a desk or workstation.
  • Benefits and Perks

Nice to have

  • Bachelor's degree preferred.

Compensation

  • $70,600-$95,000.

Company info

  • Methode provides an Employee Assistance Program, and participation in the Company's 401(k) plan which includes a company contribution.

Equal opportunity

  • Methode Electronics is an equal opportunity employer.
  • equal opportunity employer.
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This listing is sourced directly from Methode Electronics's careers page and normalized into a canonical job model.