Gusto
Senior Platform Operations Analyst
San Francisco, CA;New York, NY · Senior · Full-time
Sponsorship not specifiedDetected 1 day ago
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Payments are at the core of Gusto's business, and the Platform Operations team is the foundation of financial trust behind them.
- We safeguard customer funds and keep financial operations accurate, transparent, and scalable, sitting as the connective tissue between Engineering and Accounting/Finance.
- That means reconciling money movement, detecting and investigating losses, resolving exceptions as they come up, and continuously improving the processes and tooling that let us do all of it at scale.
Responsibilities
- Where our analysts run and improve the day-to-day, you will build what comes next: standing up new reconciliation and control infrastructure, leading audit remediation, and scaling our operations to new products and entities.
- If you want to build durable financial infrastructure in a regulated, high-stakes environment, and lead the projects that let Gusto operate at scale, this is the seat.
- Design, stand up, and scale new reconciliation and control infrastructure across products and entities, including transaction categorization and the controls that support them.
- Lead audit remediation workstreams, partnering with external auditors and internal Accounting and Controls to design controls that hold up to scrutiny.
- Partner with Engineering and Product to spec, build, and measure the systems and tooling that make reconciliation and loss detection scalable, tracing recurring breaks to their root cause and closing the underlying gaps.
- Build reusable AI workflows, templates, and standards that make the whole Operations team faster, and up-level analysts through mentorship, training, and durable documentation, becoming the go-to person for applying AI to the work.
- Demonstrated use of AI to build durable, reusable automations and workflows that others can use, not just personal productivity wins, with specific examples of what you built and the impact.
- With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
Requirements
- Bachelor's degree in Finance, Accounting, Business, or a related analytical field, or equivalent practical experience.
Compensation
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Benefits
- We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
- Learn more about our Total Rewards philosophy.
Company info
- Here's what you'll do day-to-day:
- Own cross-functional projects and act as the escalation point for complex reconciliation and loss issues that cross team boundaries, framing problems, defining success metrics, pulling in the right partners, driving to resolution, and reporting progress to senior stakeholders.
- Here's what we're looking for:
- 4-6 years in financial services, banking, fintech, payments, or accounting operations, ideally in a cash management or reconciliation heavy environment, including experience scaling reconciliation or operational processes to new products, entities, or geographies. You've led cross-functional projects end to end with real independence, taking an ambiguous problem, framing it, getting the right people in the room, and driving it to a result, reporting progress to senior stakeholders and influencing Engineering, Product, Accounting, and Finance partners without direct authority.
- Strong understanding of payment systems and money movement (e.g., ACH/NACHA, card networks, bank file formats like BAI2 or MT940), with experience designing or remediating controls and reconciliation processes that hold up to auditor scrutiny, including exposure to regulatory requirements (e.g., MTL, SOX-style controls) in a payments environment.
- You think in systems and root causes. When something breaks repeatedly, you go upstream and fix the source rather than absorbing the pain, using strong SQL and data skills to dig into complex, ambiguous data sets and turn patterns and anomalies into insight rather than just output.
This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.