Allison Transmission

Regional Customer Support Representative

Georgia

Sponsorship not specifiedDetected 30 days ago

SalesCustomer SupportLeadershipProblem Solving

About the role

For over 100 years, Allison has powered the vehicles and technology that move our world forward.
From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide.
Learn more about this role and how you can begin driving your career forward!

Provide technical support to Allison Channel Partners and regional fleets, focused on supporting vehicle uptime
Utilize the Performance Rewards Program (PRP) within the region to drive improved customer satisfaction
Ensure a consistent customer experience within the region through Channel Partner training and audits
Support timely and accurate issue resolution and plan pro-active customer engagement to support technical meetings and drive transmission sales, as well as aftermarket parts growth
Strong technical and mechanical skills necessary for effective troubleshooting and technical document development.
Building cities.
In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.
The Customer Support Representative is responsible for ensuring a positive Allison Transmission ownership experience.
This is accomplished by ensuring timely technical resolution with fleet customers, OEM's, and channel partners.
The Customer Support Rep will work with and assist the RCSM to maintain and develop an effective two-tier distribution network within the designated area of responsibility.

Bachelor's degree in technical or business field preferred. Technical Diploma or Equivalent work experience considered.
Ability to collaboratively influence others (internal and external) to achieve organizational goals.
Able to travel frequently, sometimes on short notice
Proficiency in English language (written and verbal)
Proficiency in technical terminology (automotive engineering)
3+ years' professional experience
Strong technical knowledge, analytical skills, and hands-on experience with heavy-duty vehicles, automatic transmissions, or similar heavy-duty components/systems preferred
Strong organizations skills and disciplined work ethic

The below list features some of the benefits currently available.
Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.
Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday
Robust employee wellness program
Tuition assistance program

This listing is sourced directly from Allison Transmission's careers page and normalized into a canonical job model.