Netrio
Customer Success Manager
Golden Valley, MN
Sponsorship not specified$60k-$90kDetected 89 days ago
AzureLinuxSalesNegotiationCustomer SuccessCiscoResearchLeadershipCommunicationCollaborationCritical ThinkingSharePoint
About the role
- We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
- We believe in listening first, delivering on our promises, and pushing the boundaries of what's possible with technology.
- The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth.
Responsibilities
- Guided by our core values-Empathy, Partnership, Integrity, Accountability, and Innovation-we foster a culture where collaboration and trust drive real impact.
- If you're passionate about making a difference and want to be part of a team that grows together and leads with purpose, we invite you to explore our open opportunities and join us on our mission.
- Detect early signals of at-risk renewals, design actions to address them, and provide paths to escalations when needed.
Nice to have
- Invoke change orders as needed.
Compensation
- 60,000 - 90,000 USD per year (Golden Valley, MN)
Benefits
- Consistent action plan execution and fearless communications increase client loyalty, set the entire team up for success, and allow business leaders to focus on the strategy and vision of the team.
- Data Provide reporting on current and past results, renewals, upsell forecasts, and client technology Track leading indicators of customer health, churn, customer adoption, renewals, and upsell opportunities.
Company info
- Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers.
- At Netrio, our people are at the heart of everything we do.
- SUMMARY OF POSITION Through team leadership and outstanding communication regarding what matters to our customers, this role will inspire Customer Success across all of Netrio.
This listing is sourced directly from Netrio's careers page and normalized into a canonical job model.