Saia

Part Time Customer Care Specialist

US - MD - Laurel · Part-time

Sponsorship not specified$22k-$27kDetected 5 days ago

LogisticsCustomer SupportLeadershipCommunication

About the role

Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive
compensation and great benefits. It's all here and it's exactly what going further is all about.

Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.
That's why we work hard to provide you with what you need to build an awesome career.

Must be at least 18 years of age.
and accurately complete various documents, reports and records required of the position.

2+ years of transportation, customer service, or related experience.
Working knowledge of Microsoft Office.
Work Conditions and Physical Demands
Works primarily in a terminal office environment with frequent computer and phone use.
Sits for extended periods while performing data entry and administrative tasks.
Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.
Occasionally lifts or carries office supplies or small packages up to 20 pounds.
May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.

Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
Confirms delivery availability with dispatch and addresses scheduling conflicts.
Prepares and reviews dispatch paperwork for accuracy and completeness.
Conducts driver check-ins to verify delivery performance and address service issues.

A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits.

Provides support to customers and terminal operations by managing communications and coordinating service activities.
We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

This listing is sourced directly from Saia's careers page and normalized into a canonical job model.