Caddi
Vice President of Customer Success
Chicago, Illinois, United States · Exec
Sponsorship not specified$200k-$250kDetected 18 days ago
CRMBusiness DevelopmentOnboardingCustomer SuccessAccount RetentionLeadershipMentoring
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odds of building a lasting career here
37Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
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About the role
- CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL.
- Establish and oversee executive business reviews, customer health monitoring systems, and performance dashboards leveraging CRM and business intelligence tools.
- Direct and supervise the Customer Success team, including recruitment, training, and professional development of managers and specialists.
Responsibilities
- We are committed to building a team that reflects the communities we serve.
- This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and team execution to ensure clients achieve measurable value from the company's SaaS platform.
- Own customer success KPIs including adoption, net revenue retention, churn reduction, and expansion metrics.
- Design and implement customer onboarding programs, value realization frameworks, and governance models to accelerate client time-to-value and ensure long-term account growth.
Compensation
- $200,000 - $250,000 annually Equity: Competitive stock option package.
Benefits
- Company-sponsored commuter and parking benefits.
Company info
- We are a diverse and inclusive workplace that values your unique talents and perspectives.
Equal opportunity
- Statement CADDi is an Equal Opportunity Employer.
- We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
- Ready to join a passionate team and make a real difference in the future of Manufacturing in the US?
- Apply today, and let's talk.
Visa & Work Authorization
- Act as the executive sponsor for key enterprise accounts, maintaining C-suite relationships with client organizations and serving as a trusted advisor on digital transformation initiatives in manufacturing
This listing is sourced directly from Caddi's careers page and normalized into a canonical job model.