SpryPoint

Technical Writer (12-Month Contract)

Remote - Canada

Sponsorship not specifiedDetected 162 days ago

GitGraphic DesignBrand StrategyCustomer SupportCommunicationWriting

About the role

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations.
Position Overview SpryPoint is seeking a skilled and detail-oriented Technical Writer to join our team on a 12-month contract.

Responsibilities

Create, update, and manage user guides, release notes, and other technical documentation to support SpryPoint's product offerings.
Work closely with product managers, developers, and customer support teams to gather information and understand the intricacies of our products.
Establish and maintain templates, guidelines, and best practices for technical documentation.

Requirements

2-5 years of experience as a Technical Writer, preferably in a software or technology-related environment.
Experience with Customer Information Systems, Work and Asset Management, or Customer Self-Serve applications would be beneficial.
Experience in the Utilities Industry is helpful, but not required.
Strong understanding of software development processes and ability to comprehend technical concepts quickly.
Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field is desirable
however, equivalent real-world experience with technical writing for a software company is also welcome.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
2-5 years of experience as a Technical Writer, preferably in a software or technology-related environment. Experience with Customer Information Systems, Work and Asset Management, or Customer Self-Serve applications would be beneficial. Experience in the Utilities Industry is helpful, but not required.
Excellent writing, editing, and proofreading skills with a keen attention to detail.
Experience writing documentation in Markdown using a docs-as-code workflow, as well as proficiency with traditional documentation tools such as Google Docs, Snagit, and Microsoft Word. ( We currently use a mix of both and are moving toward docs-as-code as our primary workflow)
Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams.
Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field is desirable; however, equivalent real-world experience with technical writing for a software company is also welcome.

Nice to have

Familiarity with Agile development practices and experience in writing documentation in an Agile environment.
Experience with Git-based documentation tools (e.g., Markdown, GitHub/GitLab) is a strong plus, as we're actively transitioning our workflow in this direction.
While not required, this helps us confirm your professional background and accelerates our review process.
Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process.
Equal Opportunity & Inclusion SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive.

Compensation

💫 Expect More From Your Career at SpryPoint 🚀 Work your way - Remote-first environment with flexible working hours across North America 💰 Competitive Total Rewards - Comprehensive compensation package that grows with you 💻 Complete Setu

Company info

utility leaders should expect more from their technology providers.
With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process.
Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
As a Technical Writer, you will be responsible for creating clear, concise, and user-friendly documentation, including user guides and release notes.
Your role will be critical in ensuring our customers can effectively utilize our products and stay informed about new features and updates.
What sets us apart?
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

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This listing is sourced directly from SpryPoint's careers page and normalized into a canonical job model.