Teladoc Health
Customer Service Representative
Harrison, NY, United States
Sponsorship not specified$42k-$50kDetected 1905 days ago
Customer SupportCommunication
About the role
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- All your information will be kept confidential according to EEO guidelines.
Responsibilities
- Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
- Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
- Experience working with customer support.
- We are hiring a Customer Service Representative to manage customer queries and complaints.
Compensation
- $42000 - $50000 per year.
Benefits
- Teladoc Health delivers, enables, and empowers virtual care services that span every state in a person's health journey -- from wellness and prevention to acute care to complex healthcare needs.
- We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care.
- High school diploma, general education degree or equivalent.
Company info
- Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
- Attract potential customers by answering product and service questions. Suggest information about products and services.
- Ability to stay calm when customers are stressed or upset.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
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This listing is sourced directly from Teladoc Health's careers page and normalized into a canonical job model.