Teladoc Health

Teladoc Health

Customer Service Representative

Harrison, NY, United States

Sponsorship not specified$42k-$50kDetected 1991 days ago
Customer SupportCommunication

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odds of building a lasting career here

35Risky
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 8 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 20%

Of 5 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 494 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • All your information will be kept confidential according to EEO guidelines.

Responsibilities

  • Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
  • Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
  • Experience working with customer support.
  • We are hiring a Customer Service Representative to manage customer queries and complaints.

Compensation

  • $42000 - $50000 per year.

Benefits

  • Teladoc Health delivers, enables, and empowers virtual care services that span every state in a person's health journey -- from wellness and prevention to acute care to complex healthcare needs.
  • We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care.
  • High school diploma, general education degree or equivalent.

Company info

  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers Salary range: $42000 - $50000 per year.
  • Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
  • Attract potential customers by answering product and service questions. Suggest information about products and services.
  • Ability to stay calm when customers are stressed or upset.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
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This listing is sourced directly from Teladoc Health's careers page and normalized into a canonical job model.