IntraFi
Account Executive
Arlington, VA
Sponsorship not specified$75k-$85kDetected 4 days ago
SalesAccount ManagementExcelCustomer SupportCommunicationProblem SolvingPublic SpeakingOrganizational SkillsMicrosoft Office
About the role
- You would be a key member of our Client Services team whose primary responsibility is to provide a personal, helpful, and simple customer experience to clients (banks and other financial institutions).
- Responding to customer inquiries and resolving customer issues via phone and email
- Training new member banks for onboarding and operational implementation
Responsibilities
- Developing and presenting customer trainings for ongoing support
- Working cross-departmentally to develop and prioritize technology and process improvements
- Professional and friendly phone manner in order to build and maintain superb customer relations over the phone
Requirements
- Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
- Minimum of two years of customer service experience with demonstrated ability to provide high-quality service
- Ability to work effectively in a team environment and alone
- ability to multitask within tight deadlines
- Ability to deal with change and quickly adapt to evolving business priorities and the introduction of new concepts
Skills
- Strong oral and written communication skills
Compensation
- $75k-$85k
Equal opportunity
- If you require reasonable accommodation to complete any part of the
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This listing is sourced directly from IntraFi's careers page and normalized into a canonical job model.