First Orion

Solutions Engineer

North Little Rock, AR

Work authorization requiredDetected 12 days ago

TypeScriptPythonJavaGoNode.jsRESTCustomer SupportCommunication

About the role

Branded Messaging is First Orion's A2P RCS messaging platform team.
It's a hands-on e ngineering role at the customer edge, where you're measured on both deals won and working deployments - not slideware.

Own the technical thread across the full deal lifecycle - from pre-sales discovery and demos through production go-live and expansion - as the single Forward Deployed Engineer on the account
Run pre-sales technical support alongside First Orion's shared commercial Sales Executives: deep-dive discovery, tailored product demos, live brand console walkthroughs, and end-to-end message rendering across devices
Lead proof-of-concept engagements end-to-end - technical setup, success criteria, measurement, and sign-off - and author technical proposals, reference architectures, and RFP / security questionnaire responses
Map customer messaging use cases to RCS capabilities (rich cards, carousels, suggested replies, verified sender) and stand up end-to-end proofs in the customer's own stack
Build reusable accelerators - sample apps, SDK snippets, deployment scripts, and runbooks - that shorten time-to-launch and de-risk the next deal
Strong coding ability in at least one mainstream language (Python, TypeScript/Node, Go, Java, or similar) - you build and debug real integrations, not just diagrams
We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
Experience building customer-facing integrations or deploying software inside the customer's environment

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Employees are required to demonstrate proper work authorization as required by I-9 compliance.
Experience with brand identity / verified caller / trusted communications products (an adjacent First Orion domain)

Debug live integration issues across webhooks, message rendering, and device families, partnering with Engineering on platform-level fixes
Feed prioritized field gaps back to Product and Engineering with working repros and clear customer evidence
Coach commercial Sales Executives and customer teams on Branded Messaging fundamentals so they can run early-stage qualification independently
Working knowledge of A2P messaging (SMS, MMS, or RCS)
direct RCS experience is a strong plus

Balancing the work-life flow is key to health and happiness!
That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements.
We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we're helping our teammates reach their wellness goals while at work.

First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.
Embed with enterprise customers post-sale as the technical owner of their Branded Messaging deployment, writing integration code and reference implementations against the aggregator API, brand verification flows, and sender onboarding

This position is not eligible for employment-based immigration visa/status sponsorship.

This listing is sourced directly from First Orion's careers page and normalized into a canonical job model.