Instructure
Renewal Manager - K-12
US-REMOTE · Full-time
Sponsorship not specifiedDetected 14 days ago
Project ManagementJiraSalesforceCRMAccount ManagementNegotiationForecastingCustomer SuccessLeadershipCommunicationCollaborationMentoring
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odds of building a lasting career here
34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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Files H-1B transfers
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About the role
- Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
- And that's where you come in: Renewal Manager - K-12 As a Renewal Manager, you will play a key leadership role overseeing a team of Renewal Representatives focused on driving customer retention and growth within our K-12 portfolio.
- Leveraging your experience in account management and strategic planning, you'll be responsible for leading escalations, implementing process improvements, and executing initiatives aligned with organizational goals.
Responsibilities
- Directly manage, coach, and develop a team of Renewal Representatives through regular feedback, performance evaluations, and career development planning.
- Drive team engagement and foster a collaborative, high-performance team culture.
- Develop and deliver training programs to enhance skills in negotiation, customer retention, and upsell/cross-sell strategies.
- Lead recruitment, onboarding, and professional growth of team members, with an emphasis on clear development pathways.
- Collaborate closely with Sales, Customer Success, and Finance teams to align on customer strategies and resolve escalations.
- Develop, document, and refine strategies to improve renewal processes, data integrity, and operational effectiveness.
- Lead team participation in Quarterly Business Reviews (QBRs) and present performance data and strategies to senior stakeholders.
- Drive and manage cross-functional initiatives and projects focused on customer retention, workflow improvements, and team effectiveness.
- Apply project management methodologies to scope, track, and deliver assigned projects.
- Continuously assess and optimize team workflows to maximize productivity and ensure scalability.
Requirements
- Minimum 7 years of experience in renewals, account management, or customer success, with at least 3 years in a leadership role.
- Proficiency in CRM systems (Salesforce), forecasting tools (Gainsight, Clari), and project management software (e.g., Asana, Jira).
Nice to have
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Compensation
- Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Benefits
- We offer competitive, meaningful benefits in every country where we operate.
- Flexible work culture.
- Comprehensive wellness programs and mental health support
- Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
Company info
- At Instructure, we believe in the power of people to grow and succeed throughout their lives.
- The more diverse we are, the better our ideas and outcomes.
- All employees must pass a background check as part of the hiring process.
- Serve as the final escalation point for complex or high-value renewals, negotiating directly with customers when necessary.
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This listing is sourced directly from Instructure's careers page and normalized into a canonical job model.