City of Philadelphia
Business Analyst
Philadelphia, PA, United States · Exec
Sponsorship not specified$75k-$85kDetected 76 days ago
Project ManagementExcelProcess ImprovementResearchLeadershipCommunicationProblem SolvingMicrosoft OfficeSharePoint
About the role
- The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO).
- The Business Analyst is a key member of the Project Management Office (PMO).
- This role guides the success of technology-related business processes, ensuring alignment with the City's strategic priorities and its vision for a future-state digital, serviceoriented city.
Responsibilities
- Lead requirements gathering through interviews, workflow analysis, and business process mapping
- Develop use cases, feature requirements, and user stories to support system improvements
- Partner with technical teams to ensure alignment between business needs and technical implementation
- Support planning for new IT services and service bundles
- Build collaborative relationships with departmental partners and central OIT teams
Skills
- Ability to translate business needs into clear technical requirements
- Strong strategic and analytical thinking with a user-centered mindset
- Excellent communication skills, including explaining technical concepts to non-technical audiences
- Experience researching technologies and contributing to data-informed decisions
- Strong problem-solving, organization, and documentation skills
- Commitment to innovation, transparency, and inclusive service delivery
- Bachelor's degree in Computer Science, Information Systems, or related field
- At least seven (7) years of professional experience, including five (5) years of business analysis
- Experience with tools such as MS Excel, Project, PowerPoint, and Visio
- Experience leading or managing projects is a plus
- Experience with Organizational Change Management is a plus
- Experience in government or large, complex environments is preferred
Compensation
- $75,000-$85,000
- Salary cannot exceed $85,000
- All applications must include a cover letter.
- Applications without a cover letter will be considered incomplete.
- The successful candidate must be a city of Philadelphia resident within six months of hire
- If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov.
Equal opportunity
- The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
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This listing is sourced directly from City of Philadelphia's careers page and normalized into a canonical job model.