Vendorpanel

Implementation Lead

Carlsbad, CA, Remote - West Coast USA

Sponsorship not specifiedDetected 13 days ago

Project ManagementAccount ManagementExcelProcurementERPCustomer SuccessCustomer SupportLeadershipProblem SolvingMentoringAdaptability

About the role

The Unimarket Implementation Lead for North America reports to the Head of PMO North America and is responsible for the completion of all aspects of delivering Unimarket's solution to new and/or existing customers which include: Project Management and Planning, Site Configuration, Systems Integrations, Supplier Enablement, Initial Customer Training and Support, as well as project documentation and customer transition to Customer Success.

Perform business analysis on customer processes related to the available and recommended Unimarket configurations.
Act as an escalation point for Unimarket Support, Customer Success and Account Managers for issues related to customer support inquiries.
Participate in meetings, prepare agendas, meeting minutes, reports and perform other duties as requested by the Head of Project Management Office.
When Unimarket makes an acquisition, the Implementation Lead is expected to learn all new modules and features and be prepared for delivery of all aspects of the new solutions.

You must have the legal right to work in the United States.
Experience with implementation of SaaS solutions and integration of such solutions to ERP, finance and other third-party solutions.
High level of proficiency in Excel and business software applications.
Please note: You must have the legal right to work in the United States.

Our clients are in Australia, Canada New Zealand, and the US.
We work with clients across diverse industries, delivering innovative and efficient solutions that make procurement smarter, faster, and more transparent.
Run new customer training sessions for Train-the-Trainer, End User and Administrator training.
Track and record time related to Customer projects and activities.
About you Minimum 5 years relevant work experience (i.e. business operations, product management, project management) in a SaaS environment.
4 Year college degree preferred.

Unimarket are an award-winning SaaS technology specialising in Source-to-Pay (S2P) software solutions and used by medium and large corporate organisations as well as local and state government.
Our mission is to empower organisations to streamline procurement processes, improve supplier relationships, and unlock strategic value through technology.
We are a people-centric culture and offer a family friendly work environment and the opportunity to take your career to the next level🚀
Documentation related to projects (Project Plans, Handoff Documents, Training, Process flow etc.) Gather and share fresh feedback on product and solutions from new customers as they see the product for the first time Stay up to date on Unimarket product knowledge and general industry practices Additional duties and responsibilities Participate and support the integrated supplier testing for new customer projects.
Travel to visit customers and to attend Unimarket events.
These responsibilities may change from time to time to reflect the changing requirements of the company, your position and of our customers and suppliers.

This listing is sourced directly from Vendorpanel's careers page and normalized into a canonical job model.