Duck Creek Technologies

Manager - Customer Success Operations

Remote, SC, USA

No sponsorship$94k-$135kDetected 69 days ago

ExpressAccessibilitySalesBusiness DevelopmentNegotiationCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingAdaptabilityProperty & Casualty

About the role

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most.

Responsibilities

Manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives.
Identify, action, and provide advice on improving business input metrics that drive growth and enhance customer experience.
Provide customer insight to engineering, product management, SaaS operations, and implementation teams to manage customer risk profiles.
The Manager, Customer Success Operations at Duck Creek Technologies will oversee and optimize the operations of the Customer Success team to drive customer satisfaction, retention, and growth.
The Manager will collaborate with various departments to align customer success initiatives with organizational goals and industry best practices.
Strong influencing skills and ability to build lasting relationships.
Proven track record of building and cultivating relationships with internal and external stakeholders.
Effective communication, both verbal and written; ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
Ability to work effectively in teams, build positive relationships, and contribute to achieving common goals.

Requirements

Bachelor's degree or equivalent or equivalent work experience.
Provide customized insights and recommendations, educate regarding relevant tools, products, and services, and deliver a positive experience with DCT.

Skills

Experience managing complex customer problems in a fast-growing, dynamic environment.
Experience influencing change management, problem resolution, and communicating complex ideas coherently to cross-functional groups.
Success in identifying business opportunities for clients and increasing adoption and utilization of company products.
Problem-solving skills, including analyzing complex situations, identifying problems, and generating creative solutions.
Accountability and willingness to accept responsibility for actions and work.
Adaptability to change, embracing new technologies, and learning quickly.
Conduct with integrity and professionalism, understanding and modeling core values.
Emotional intelligence, understanding and managing emotions, and empathizing with others.
Helping careers take flight.
Reshaping an industry.
Enable your career to be Made on Duck Creek.
Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Compensation

Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.

Benefits

Visionary thinking and ability to develop a compelling vision for the future.
Flexible work environment
Medical, dental, vision, life, and disability insurance
401(k) retirement plan with match (6% employer match up to $12,000 annually)
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Paid holidays, vacation, and volunteer time

Company info

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,500 employees across the globe and are proud to be a flexible-first company-an approach that remains foundational to how we work.
We empower our employees with the flexibility to manage their day-to-day work, while taking a more intentional approach to how teams come together. Through our Flying Together initiative, we are building stronger connection and collaboration by bringing teams together for meaningful in-person moments and concentrating on our presence and hiring in key locations.
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.
We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.
Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand.
With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We empower our employees with the flexibility to manage their day-to-day work, while taking a more intentional approach to how teams come together.
Through our Flying Together initiative, we are building stronger connection and collaboration by bringing teams together for meaningful in-person moments and concentrating on our presence and hiring in key locations.
Our flexible-first environment continues to support productivity, inclusion, and collaboration, while evolving to create even more opportunities for connection and shared experiences across teams.
If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know.

Visa & Work Authorization

Must be legally authorized to work in the country of the job location

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This listing is sourced directly from Duck Creek Technologies's careers page and normalized into a canonical job model.