Culture Amp

Culture Amp

Senior Customer Success Manager (Enterprise-at-scale)

Chicago, IL · Senior

Sponsorship not specified$70k-$85kDetected 9 days ago
Computer VisionCanvaRecruitingPerformance ManagementCustomer SuccessResearchCommunicationMentoring

Stay score

odds of building a lasting career here

35Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • We're big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
  • Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Responsibilities

  • Operate within the GTM pod model: Partner closely with Sales, Renewal Managers, and pod leaders in a co-led Sales and CX model that owns the full customer revenue lifecycle across adopt, expand, and renew.
  • Lead strategic customer conversations: Connect customer priorities to measurable business value, strengthen executive relationships (CHROs, CPOs, etc.), and validate renewal intent.
  • Leverage automated plays: Use digitally-led customer experience (DLCX) motions, automation, and one-to-many outreach to increase adoption, surface opportunity and risk, and create consistency across your book.
  • Identify and act on risk early: Drive risk mitigation plans with urgency and sound judgment, especially through moments like lost sponsors, stalled adoption, and changing customer priorities.
  • Improve the system and raise the bar: Maintain strong account hygiene in Vitally and related tools, share customer feedback, and contribute ideas and playbooks that strengthen our broader CX and GTM practice.
  • Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.
  • If you're interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.

Requirements

  • Experience managing Enterprise or scaled B2B SaaS portfolios, with a strong understanding of strategic customer success in a scaled model.
  • A track record of owning GRR and NRR while balancing customer outcomes with commercial accountability.
  • Comfort using AI as a practical tool to synthesize information, improve prioritization, and increase the quality and consistency of customer engagement.
  • Strong executive communication skills and the ability to lead data-informed, value-based conversations.
  • A proactive approach to risk management, strong customer and product curiosity, and sound judgment in high-stakes situations.
  • The ability to collaborate effectively across functions and operate with high accountability in a pod-based model.
  • After 3 months, you'll:
  • Independently own GRR and NRR across your Enterprise-at-scale book of business.
  • Work effectively within your GTM pod and contribute to coordinated account strategy across adopt, expand, and renew.
  • Deliver key customer moments with strong preparation, value-led storytelling, and clear follow-through.
  • Proactively manage customer health, adoption, and risk across your accounts using DLCX and scaled workflows where appropriate.
  • Build strong product knowledge and connect Culture Amp's platform to customer goals.
  • Use AI-supported workflows to streamline account planning, uncover customer signals, and improve the consistency of book management.

Nice to have

  • Previous experience in HR tech is a nice to have.

Skills

  • Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia.
  • Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.
  • For more information visit cultureamp.com.
  • Join us in creating a better world of work.

Compensation

  • Drive commercial outcomes: Manage GRR and NRR through bi-annual Executive Strategy Reviews, adoption planning, proactive risk management, and CSQL creation.
  • Five annual social impact days to to give back to causes that matter to you

Benefits

  • We offer competitive pay and a total rewards package designed to support you at work and in life.
  • Equity through our Employee Share Option Program, so you can share in our long-term success
  • Learning programs and coaching to help you thrive and grow
  • Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
  • Inclusive parental leave from day one
  • Medical insurance coverage for you and your family (Available for US & UK only)
  • Do not include any medical or health information in this email.

Company info

  • Join us on our mission to make a better world of work.
  • Own a unique Enterprise scaled portfolio: Manage 70-85 single product Enterprise customers totalling $3.5M ARR, with accountability for retention, adoption, expansion, and clear book ownership.
Apply directly at Culture Amp →Create a free account for alerts like thisView Culture Amp immigration profile

This listing is sourced directly from Culture Amp's careers page and normalized into a canonical job model.