Cibc

Customer Service Representative, ISI

Toronto, ON

Work authorization required$51k-$59kDetected 21 days ago

RecruitingCustomer SupportCommunicationProblem Solving

About the role

We need talented, passionate professionals who are dedicated to doing what's right for our clients.
Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Investor Services Inc (ISI) team, you'll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel.

Client engagement - Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.
Product knowledge - Deeply understand the lSI products and Investor's Edge platform to ensure clients receive exceptional support.
Provide support for clients by recognizing and accurately assessing their needs.
Deeply understand the lSI products and Investor's Edge platform to ensure clients receive exceptional support.
You find meaning in relationships and surround yourself with a diverse network of partners.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

The expected annualized base salary range for this role is $50,840 to $59,350.
The base salary is determined by a variety of factors, including the candidate's skills, experience, and job-related knowledge, as well as geographic location and specific business needs.
Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.
In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program.

At CIBC we enable the work environment most optimal for you to thrive in your role.
We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.
You're motivated by accomplishing your goals and delivering your best to make a difference.
You bring your real self to work, and you live our values - trust, teamwork, and accountability.
application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

This listing is sourced directly from Cibc's careers page and normalized into a canonical job model.