GRAIL
Supervisor, Customer Service (Call Center Environment) #4895
Durham, NC · Contract
Sponsorship not specified$80k-$106kDetected 5 hours ago
Data ScienceComplianceSalesforceCRMCustomer SupportHIPAAClinical TrialsClinical Laboratory TechniquesNGSLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptabilityOrganizational Skills
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom.
- It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
- The Supervisor serves as a key link between frontline staff and management, driving continuous improvement in service processes and customer satisfaction.
Requirements
- Bachelor's degree in Business, Communications, or a related field
- Ability to travel 5% as required.
Nice to have
- Demonstrated level of knowledge regarding applicable regulatory standards commensurate with the position's complexity and scope, contributing to organizational regulatory compliance.
- Minimal applicable standards for this position include:
- Clinical laboratory regulations (e.g. CAP, CLIA, NYSDOH, ISO 15189)
- Customer service experience, preferred in Call center operations roles.
- Solid problem-solving and decision-making skills for resolving complex issues.
- Proficiency with customer service systems, CRM platforms, and office productivity tools.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Experience with navigating CRM tools such as SalesForce is highly preferred.
Compensation
- The expected, full-time, annual base pay scale for this position is $80K-$106K.
Company info
- Our mission is to detect cancer early, when it can be cured.
- We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
- We are a healthcare company, pioneering new technologies to advance early cancer detection.
This listing is sourced directly from GRAIL's careers page and normalized into a canonical job model.