Ibhs
Membership Manager
Richburg, South Carolina, United States
Sponsorship not specifiedDetected 41 days ago
Data AnalysisProject ManagementSalesforceCRMCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- This position is responsible for member recruitment, retention, engagement, and satisfaction, ensuring that members receive maximum value and are actively involved in the organization's initiatives to promote property resilience.
- Serve as the primary point of contact for members, responding to inquiries and providing excellent customer service.
- Plan and coordinate member engagement activities, including events, webinars, and communication campaigns.
Responsibilities
- Primary Duties and Responsibilities Develop and implement strategies to recruit new members and retain existing members.
- Manage the membership database, ensuring accuracy and timely updates.
- Collaborate with internal teams to deliver value-added programs and services for members.
- Develop and produce member communications such as newsletters, updates, and promotional materials.
- Support onboarding and orientation for new members to foster early engagement.
- Use AI-powered tools to effectively support research, data analysis, content development, and business productivity, while applying sound judgment to ensure accuracy, quality, confidentiality, and responsible use
- Strong interpersonal and communication skills, with the ability to engage and build relationships with diverse stakeholders.
- Example - Salesforce Proven ability to develop and implement strategies for member acquisition and retention.
Requirements
- Bachelor's degree in Marketing, Communications, Business Administration, or related field.
- 3+ years of experience in membership management, customer service, or related roles.
- Experience managing membership databases and CRM systems.
- Ability to work independently and collaboratively in a team environment.
- Required Qualifications Bachelor's degree in Marketing, Communications, Business Administration, or related field.
Nice to have
- Experience in nonprofit or association membership management.
- Familiarity with property insurance or resilience-related industries.
- Proficiency in Microsoft Office and membership management software.
- Strong problem-solving skills and ability to adapt to changing priorities.
This listing is sourced directly from Ibhs's careers page and normalized into a canonical job model.