Carewell
Healthcare Intake Coordinator, Alberta, Remote
Canada
Work authorization requiredDetected 14 days ago
Outbound SalesEHR/EMRCommunicationPlain LanguageAdaptability
About the role
- This is a ground-floor opportunity to join a growing care navigation program at a moment when your contribution will directly shape how it scales.
- As a Healthcare Intake Coordinator, you are the first human voice a referred or prospective patient hears.
- This is an elevated, metrics-driven patient outreach role.
Responsibilities
- Patient Outreach & Engagement: Manage a structured outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism.
- Complete and document standardized clinical intake questionnaires in real time.
- Navigating Hesitation: Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care.
- Manage a structured outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism.
- Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care.
Requirements
- Strictly follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling.
- Compliance & Sequenced Consent: Strictly follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling.
- Adaptable Mindset: You possess a "builder" mentality-you are comfortable with ambiguity, love creating order out of chaos, and easily adapt to shifting processes.
Benefits
- About Carewell Carewell is a category-defining health services business dedicated to providing trusted caregiving solutions and support for individuals and families.
- Through Carewell Family Services, we provide person-centered care navigation, intake coordination, and advocacy services that address both medical and social needs.
- Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians to support better health outcomes.
- Log all outcomes, clinical metrics, and patient details across multiple digital health platforms simultaneously during the call.
- Clinical Intake & Assessment: Guide patients through plain-language explanations of program benefits.
- Education/Credentials: Holds a Medical Office Assistant (MOA) Certificate/Diploma from an accredited post-secondary institution, or equivalent verified Canadian healthcare administration experience.
- Tech-Forward & Multi-Screen Proficient: Highly comfortable navigating multiple software systems and electronic health records (EHRs) simultaneously while managing a live, empathetic conversation.
- Competitive Hourly Rate with Monthly Performance Bonus Opportunity 100% Remote / No Travel Required 2 Weeks Accrued Vacation Per Year Holiday Pay for all Statutory Holidays, with Premium Pay for Holiday Hours Worked
Visa & Work Authorization
- Documentation accuracy & compliance gate adherence Who You Are Location: Must reside in Alberta, Canada and be legally authorized to work without sponsorship
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This listing is sourced directly from Carewell's careers page and normalized into a canonical job model.