SPAN

Senior Product Manager - Installer

San Francisco · Senior

Sponsorship not specifiedDetected 64 days ago

Data StructuresProduct ManagementProduct StrategyProject ManagementLogisticsResearchCommunication

About the role

In this role you will work at the intersection of installer workflow, hardware commissioning, BLE/Wi-Fi connectivity, device and cloud-side data structures, and APIs.
You will dive deep into the realities of a job site to define a vision and execute on a prioritized product roadmap that gets crews in and out faster, with higher first-time-right rates and fewer truck rolls.
Transforming how installers experience SPAN will be at the heart of your role.

Immerse yourself and the team in the day-to-day reality of SPAN installers - ride-alongs, job-site shadowing, certification classes, and support call reviews - channeling their need for speed, clarity, and confidence into our installer digital product strategy.
Dive deep into the SPAN hardware and integrations ecosystem (panels, batteries, EV chargers, sensors) and commissioning capabilities to build scalable workflows that handle edge cases - partial backup, retrofit installs, mixed-vendor DERs, intermittent connectivity - seamlessly.
Champion a metrics-driven approach to prioritization, using field telemetry, commissioning success rates, time-per-step, support deflection, and installer NPS to guide decision making.
Foster an environment that supports complex, non-linear thinking to create unprecedented field tools, being unafraid to experiment with patterns from outside the energy trades - logistics, field service, aviation maintenance, surgical workflows - to raise the bar for installer experience.
Strong working knowledge of discovery techniques, customer research, design sprints, and rapid prototyping
⚡ Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

5+ years of hardware, software, and app product experience with customer facing energy products
3+ years working in the residential energy domain (home solar, storage systems, EV charging)
Successful track record of shipping 0-to-1 digital products/features with high CSAT
Strong working knowledge of firmware, cloud based infrastructure, and API's
Experience owning/driving business model development for 0 to 1 products including opportunity sizing, competitor analysis, feature prioritization, and GTM
Hands-on experience with product analytics tools, feature flagging services and in-app messaging systems
Maintain proficiency in 80% of our tech stack - native mobile, BLE/Wi-Fi provisioning, APIs, cloud back-end, data models, device firmware, commissioning protocols - and show eagerness to learn the remaining 20%.

Experience product managing a mobile app
Experience product managing a complex, multi-year and multi-product roadmap
Experience with mobile connected home/IoT products (connected devices, smart appliances, assistants)
Experience at product-led companies
Experience at early-growth stage companies

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company
100% employee premiums for base plans on medical, dental, vision with options for additional coverage.
Parental leave up to twenty four (24) weeks depending on eligibility
⚡ Flexible hours, one holiday per month, and flexible time off

Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns
Interested in joining our team?
Apply today and we'll be in touch with the next steps!
SPAN IS ENABLING ELECTRIFICATION FOR ALL ⚡
WE ARE A MISSION-DRIVEN COMPANY DESIGNING, BUILDING, AND DEPLOYING PRODUCTS THAT ELECTRIFY THE BUILT ENVIRONMENT, REDUCE CARBON EMISSIONS, AND SLOW THE EFFECTS OF CLIMATE CHANGE.
Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere.
Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives.
Enabling homes and vehicles powered by clean energy
Making electrification upgrades possible
Building more resilient homes with reliable backup
Designing a flexible and distributed electrical grid
We are looking for a product manager who
Headquartered in San Francisco's vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a 'make it happen' approach to addressing complex challenges.

This listing is sourced directly from SPAN's careers page and normalized into a canonical job model.