HP Inc.
Senior Service Engineer - 3D Printing
Alpharetta, Georgia, United States of America · Senior · Full-time
Sponsorship not specified$90k-$130kDetected 14 days ago
Process ImprovementCustomer SupportCommunicationProblem SolvingAdaptability
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odds of building a lasting career here
53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- In addition to managing high-complexity cases, the engineer contributes to process improvement, knowledge sharing, and the development of tools that strengthen regional service capability.
- This role is remote for candidates in the west coast region.
- Monitor and analyze service performance metrics, identifying trends and recommending actions to improve operational efficiency and service quality.
Responsibilities
- Lead the resolution of complex technical escalations through advanced troubleshooting, structured action plans, and clear root cause analysis.
- Consolidate and deploy technical knowledge to the field, supporting the enablement of FSEs, operators, partners, and new employees.
- Lead small technical projects or initiatives, driving ownership, execution, and successful delivery of outcomes.
- Drive continuous improvement by identifying opportunities to enhance customer experience, streamline processes, and improve tools and ways of working.
Requirements
- Must be willing to travel 50%
- Serve as the primary escalation focal point, ensuring proper documentation, validation of troubleshooting steps, and effective elevation to Business Unit (GBU) teams when required.
- Bachelor's degree in Electrical, Electronics, Mechatronics, Mechanical, or a related engineering discipline and typically 3-5+ years of related experience.
- Experience with complex industrial environments, additive manufacturing, or digital technologies is highly desirable.
- Experience in a customer-facing technical role is required.
Skills
- Senior Service Engineer - 3D Printing
- Description -
- Pay varies by work location, job-related knowledge, skills, and experience.
Compensation
- The pay range for this role is $ 89,650.00 - 130,000.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
- Pay varies by work location, job-related knowledge, skills, and experience.
Benefits
- HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Flexible spending account
- Life insurance
- Generous time off policies, including
- 4-12 weeks fully paid parental leave based on tenure
- Additional flexible paid vacation and sick leave ( US benefits overview )
- The compensation and benefits information is accurate as of the date of this posting.
- Education & Experience Recommended
Company info
- Represent HP's technical position to partners and end customers, acting as a trusted authority on HP Additive Manufacturing solutions.
Equal opportunity
- Workplace Discrimination is Illegal "
- Employer (EEO) -
- HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
- Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.
Visa & Work Authorization
- ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
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This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.