Personalizedbeautydiscoveryincdbaipsy

Personalizedbeautydiscoveryincdbaipsy

CRM Specialist, Retention

U.S

Sponsorship not specifiedDetected 41 days ago
ExpressData VisualizationProject ManagementCRMForecastingExcel

About the role

  • Each of these programs ties directly to a business outcome: keeping members active, increasing their subscription value, and deepening their loyalty to IPSY.
  • Your work will show up in the metrics that matter most to the business -- and you will have the cross-functional access to understand exactly why.
  • You will work closely with CRM, Product, Operations, Customer Experience, Creative, Finance, and Data/Analytics.

Responsibilities

  • Execute and support programs across upgrades, loyalty campaigns, coupons, and operational initiatives
  • Own day-to-day deliverables across multiple programs, managing workflows from brief through launch
  • Partner with channel managers to create campaigns and synthesize overall performance across channels, learnings, and identify new opportunities
  • Assist in forecasting and modeling for program and campaign design and approvals
  • Monitor program performance weekly and monthly; deliver program analysis with clear insights and recommendations
  • Support performance reporting for team and cross-functional stakeholders
  • Plan and execute loyalty promotions, coupon programs, and member incentive offers that drive engagement and reduce churn
  • Partner with CRM, Creative, and Operations on end-to-end campaign development and deployment
  • Support upgrade campaign development and targeting members for tier conversion
  • Partner with Merchandising and Product to identify the right upgrade moments, offers, and messaging

Requirements

  • 3-6 years of experience in marketing, with a focus on lifecycle, CRM, growth, digital marketing, or eCommerce
  • Bachelor's degree required

Nice to have

  • Experience at a DTC, subscription, or eCommerce company is strongly preferred -- understanding subscription economics is a real plus
  • Hands-on experience supporting loyalty, retention, referral, or engagement programs heavily preferred
  • Channel marketing experience (email, SMS, push) is a plus, but not a hard requirement

Skills

  • Forecasting and modeling experience to inform planned performance based historical data and trends and financial planning for program setup
  • Familiarity with CRM/ESP platforms (Iterable, Braze, SFMC, etc.)
  • Familiarity with analytics tools such as Amplitude, Sigma, Tableau, or Looker
  • Clear communicator, written and verbal; comfortable working across multiple teams
  • Detail-oriented with strong QA instincts
  • Bias for action -- comfortable moving fast and figuring things out
  • Curious and

Company info

  • Join us in inspiring everyone to express their unique beauty.
  • IPSY is the beauty industry's most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership. Home to sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate, we curate beauty for millions of members so they can play, explore, and express their unique beauty every day.
  • We think self-discovery, self-expression, and confidence are beautiful. Agree? Then join us! Explore careers and learn more about our values, culture, and benefits across all our brands: IPSY Careers.
  • We're proud to be a remote-first company. Our fully remote team members have the chance to live and work where they want, because we believe work should fit into your life-not the other way around. We offer monthly virtual activities, company-wide offsites, professional development, and learning sessions, to help our team members stay connected, engaged, and impactful while working virtually.
  • IPSY is the beauty industry's most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership.
  • Home to sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate, we curate beauty for millions of members so they can play, explore, and express their unique beauty every day.
  • We think self-discovery, self-expression, and confidence are beautiful.
  • Then join us!
  • Explore careers and learn more about our values, culture, and benefits across all our brands: IPSY Careers.
  • We're proud to be a remote-first company.
  • Our fully remote team members have the chance to live and work where they want, because we believe work should fit into your life-not the other way around.
  • We offer monthly virtual activities, company-wide offsites, professional development, and learning sessions, to help our team members stay connected, engaged, and impactful while working virtually.
  • United States Remote: Remote positions which may be performed in any of the states where IPSY has established a Business presence: Arizona, California, Connecticut, Florida, Illinois, Kansas, Massachusetts, Missouri, North Carolina, New York, New Jersey, Nevada, Ohio, Pennsylvania, Texas, and Washington.
  • Beware job scams!
  • IPSY recruiters only use @ ipsy.com email addresses.
  • We do not interview via text/message/Teams.
  • We don't ask for software downloads (except Zoom) and we will never ask for sensitive information (like SSN/bank info).
  • Suspect fraud?
  • Report it to law enforcement and recruiting@ipsy.com.
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