Fifththird

SPOC Agent

Cincinnati, OH

Sponsorship not specifiedDetected 1 day ago

RecruitingCustomer SupportResearchCommunicationOrganizational SkillsMicrosoft Office

About the role

Make banking a Fifth Third better® We connect great people to great opportunities.
Discover a career in banking at Fifth Third Bank.
The specialist works to minimize customer complaints and frustration involved in understanding the complexities of foreclosure and loss mitigation efforts.

The Specialist must be well versed in departmental, investor, insurer and legal guidelines in all states.

#High School Diploma or equivalent.
#Minimum 2 years Collections or Default Servicing experience.
#Intermediate proficiency level in Microsoft Word and Excel.
#Excellent oral and written communication skills.
#Understanding of collections and default servicing practices.
Loss Mitigation, foreclosure, bankruptcy and REO experience preferred.
#Ability to evaluate a customer#s situation without judgment being a customer advocate.
#Strong organizational skills and attention to detail.
#Ability to work independently with minimal supervision.
#Ability to work overtime as needed.
#Strong telephone and follow-up skills, and the ability to meet deadlines.
#Working knowledge of collection processes and procedures required.

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

#Extensive time on the phone with customers up to 100% of the workday.
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.

This listing is sourced directly from Fifththird's careers page and normalized into a canonical job model.