Think Academy US
customer success specialist [ Mandarin
San Jose · Contract
No sponsorship$25k-$35kDetected 42 days ago
CRMProcess ImprovementCustomer SuccessCustomer SupportLeadershipCommunicationOrganizational SkillsMicrosoft Office
About the role
- The ideal candidate is a hands-on leader who can successfully balance team management, customer service, and administrative responsibilities.
- They are proactive, detail-oriented, highly organized, and passionate about creating positive experiences for students and families.
Responsibilities
- Lead, mentor, and support a small customer service team.
- Monitor team performance and maintain high customer satisfaction standards.
- Administrative & Operations Support
- Manage student records, enrollment documentation, and data entry.
- Support class scheduling, attendance tracking, and daily campus operations.
- Prepare reports and maintain accurate operational records.
- Assist with administrative tasks, office organization, and document management.
- Develop and implement best practices for customer support and administrative processes.
- Flexibility to support special events and peak enrollment periods when needed
Requirements
- Fluent in both English and Mandarin Chinese (Chinese language proficiency is required).
- Applicants must be legally authorized to work in the United States at the time of hire and throughout their employment.
- 1+ years of experience in customer service, administration, operations, or a related field.
- Strong attention to detail and ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and Google Workspace.
- Experience with CRM systems, student management systems, or scheduling platforms.
- Experience in enrollment consulting, parent communication, or campus operations.
- Customer Success Specialist [ Mandarin Required ]
- Required
- Previous experience leading or supervising a small team.
- Strong interpersonal, communication, and conflict-resolution skills.
- Excellent organizational and multitasking abilities.
- Preferred
- Experience in education, tutoring centers, schools, or learning centers.
- Benefits & Perks
Nice to have
- Monday-Saturday ( available to work on Saturdays is highly preferred )
Compensation
- 5 working days per week
- $25-$35 per hour (based on experience)
- About Think Academy
- We are committed to delivering exceptional customer service and operational excellence while fostering student success.We are seeking an experienced and motivated Customer Service Lead to oversee daily customer service operations, lead a small customer service team, and support administrative and campus operations.
- The ideal candidate is a hands-on leader who can successfully balance team management, customer service, and administrative responsibilities.
- They are proactive, detail-oriented, highly organized, and passionate about creating positive experiences for students and families.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Retirement Savings Plan
- Paid Sick Leave in accordance with company policy
- Leadership Growth Opportunities within a fast-growing organization
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States at the time of hire and throughout their employment.
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This listing is sourced directly from Think Academy US's careers page and normalized into a canonical job model.