Signode

Customer Service Representative

Tampa, FL, United States · Full-time

No sponsorship$25k-$28kDetected 7 days ago

ExcelSAPSupply ChainProcurementERPCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

We produce strap, stretch and protective packaging.
We also manufacture packaging tools and equipment used to apply the bulk packaging materials.

include processing and monitoring customer orders, resolving disputes promptly and accurately, and generating customer-specific reports to support orders excellence.
This role collaborates closely with Procurement, Commercial Sales, Finance, and Supply Chain teams to ensure customer expectations are met and aligned with Signode's mission and core values.
This CSR also manages complex orders that require elevated attention and care.
Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop), ensuring correct account details, pricing, terms of sale, product selection, and quantities.
Maintain backorder reports for high-priority accounts, ensuring visibility and timely follow-up.
Identify and remove barriers affecting product quality, support, on-time delivery, and overall customer satisfaction through problem-solving and continuous improvement efforts.
Minimum of 2 years in a customer service role, with a proven track record of delivering high-quality support.
Demonstrated ability to build and maintain strong customer relationships by coordinating internal resources to meet commitments and resolve issues effectively.

High School Diploma or GED required.
Associate degree in business or related field preferred.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Experience with ERP systems required, including Microsoft Dynamics 365 (D365), SAP, Oracle, or NetSuite.
Familiarity with ticketing systems (e.g., Microsoft D365) is a plus.
Comfortable taking initiative and ownership

These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit.
Possess all core competencies of an entry-level Customer Service Representative, along with advanced skills outlined below.
Proactively review open orders daily to identify and resolve issues preventing release or confirmation of order.
Respond to customer inquiries via email and phone, providing timely and accurate information.

The hourly wage for this position starts ranges from $25.00 - $28.00 and varies based on specific responsibilities and geographic location.
Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more.
Benefits begin the month following the hire date.

Handle customers incoming calls to our Signode 800 number.
Communicate updates, changes, delays, and other relevant information to customers to ensure transparency and satisfaction.

The Company does not sponsor for employment-based visas for this position now or in the future.

This listing is sourced directly from Signode's careers page and normalized into a canonical job model.