Cinemark

Cinemark

IT Operations Engineer II

CORP - Cinemark Service Center, Plano, TX · Mid

Sponsorship not specifiedDetected 4 hours ago
PowerShelliOSAndroidTerraformMicrosoft DefenderCommunicationCollaborationSharePoint

About the role

  • With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.
  • The team is the day-to-day face of IT for Cinemark's corporate staff, keeping everyone productive across Windows, macOS, iOS, and Android.
  • The engineer resolves a broad range of incidents and requests, executes standard changes, and improves the runbooks the team relies on.

Responsibilities

  • Each turn runs two weeks, one week as the primary responder and then one week as secondary support.

Requirements

  • 2 to 4 years of IT operations or infrastructure experience.
  • Bachelor's degree in a related field or equivalent experience.
  • 2 to 4 years of relevant experience.

Nice to have

  • Relevant End User Experience certifications: Microsoft 365 or Modern Desktop certifications, Apple device management certifications, and ITIL.
  • Extra Information
  • You will spend much of your time on incidents, requests, and standard changes, with regular time set aside to improve runbooks and automate routine work.
  • Reports to: the End User Experience IT Operations Manager.
  • On-call: You join the on-call rotation about four times a year.
  • Whoever is on call is backed by subject-matter experts in each area, and the team is always willing and ready to jump in.
  • typically under 10 percent.
  • System of record: ServiceNow is used for all operational work.

Skills

  • Scripting or automation familiarity, such as PowerShell or Python.
  • Spanish or Portuguese language skills.

Compensation

  • On-call is part of the role and is factored into base pay.

Benefits

  • Education Assistance*
  • Health Benefits*
  • Parental Leave*
  • Paid Time Off*
  • Benefits may vary by career category, so be sure to check the specific details on our career site.

Company info

  • On-call is part of the role and is factored into base pay.
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This listing is sourced directly from Cinemark's careers page and normalized into a canonical job model.