Hightouch

Hightouch

AI Creative Designer, Email

Remote, United States

Sponsorship not specified$140k-$180kDetected 33 days ago
Node.jsEmail MarketingLeadership

About the role

  • Most AI-generated emails still look like AI-generated emails.
  • Off-brand color, clunky layouts, the same five templates on a loop.
  • Brands that care about their identity have stayed on the sidelines because the output hasn't met their bar.

Responsibilities

  • Lead creative on enterprise engagements.
  • Build the agentic workflows, prompts, reference libraries, and guardrails that produce work the brand is proud to send.
  • Shape the product. As the creative voice closest to product and engineering, you'll spot friction, refine workflows, and help shape model behavior to directly influence what we build next!
  • Define the playbook. Document patterns that work, share them with the team, and build the body of knowledge that lets us scale taste across every customer we onboard.

Requirements

  • You've worked directly with sophisticated marketing teams, in-house, agency, or consultancy, and you know how to navigate brand reviews, legal, and the politics of getting work approved.
  • This is the hardest one to write a bullet for, so we'll just say it: you have it, your portfolio shows it, and you can articulate why something works.
  • Top of band is reserved for candidates with proven enterprise creative leadership and a portfolio that sets the bar.
  • A portfolio that does the talking. Real lifecycle programs, real email campaigns, real product launches. Ideally with AI integrated into the workflow, but the bar is craft. If your work is exceptional, we want to see it. (Applications without a portfolio link will not be reviewed.)
  • Deep email design experience. You've designed hundreds of emails across lifecycle programs (onboarding, nurture, retention, win-back) and you have sharp opinions about layout, hierarchy, and what renders well across clients and devices. Comfortable getting into the code and build of an email is a plus.
  • Deep AI fluency. You don't need us to teach you what's new. You're already testing the latest image and generative models the week they drop, you're stringing them together in node based UIs, you have strong opinions about which ones get which jobs, and you know how to push them past their defaults to hit a specific look.
  • Enterprise client instincts. You've worked directly with sophisticated marketing teams, in-house, agency, or consultancy, and you know how to navigate brand reviews, legal, and the politics of getting work approved.
  • Lifecycle marketing literacy. You understand the difference between an email that wins a design award and one that hits an engagement or revenue target, and you can hold both standards at once.
  • Taste. This is the hardest one to write a bullet for, so we'll just say it: you have it, your portfolio shows it, and you can articulate why something works.
  • Why Hightouch?
  • You'll be the creative center of gravity for a product that's actively defining a category. The brands you'll work with are the ones you already follow. The team you'll join, Product, Engineering, Solutions, Design, ships fast and treats craft as a non-negotiable. And the work you do will compound: every workflow you build, every customer you ship for, makes the next one easier.
  • If you've been waiting for the moment to bet on AI in lifecycle marketing before it's obvious, this is it.

Compensation

  • $140,000-$180,000 USD per year, location-independent.
  • Top of band is reserved for candidates with proven enterprise creative leadership and a portfolio that sets the bar.
  • E-Verify Statement
  • Hightouch participates in E-Verify.
  • After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security.
  • This process happens post-hire only - we never use E-Verify to pre-screen applicants.

Benefits

  • We also offer meaningful equity in the form of ISO options, with early exercise and a 10-year post-termination exercise window.

Company info

  • Our customers include Domino's, Chime, Spotify, Ramp, Whoop, and Grammarly.
  • You will be the most influential creative voice in the room, both for our customers and for our product.
  • Partner directly with our customers' lifecycle and marketing teams to accelerate the adoption of our Agentic Marketing Platform through on-brand email systems that deliver immediate impact.
  • Drive performance, not just aesthetics. Partner with customers on A/B tests, iterate on creative based on results, and build the playbook for what drives opens, clicks, and conversions, and reliably lands in the inbox, when AI is in the loop.
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This listing is sourced directly from Hightouch's careers page and normalized into a canonical job model.