Clozd

Clozd

Client Success Program Manager (Enterprise)

Lehi, UT

Sponsorship not specified$15k-$20kDetected 8 days ago
Product StrategyProject ManagementAccount ManagementCustomer SuccessCommunicationProblem SolvingMentoring

About the role

  • Clozd is a leading provider of technology and services for win-loss analysis.
  • We help our clients uncover the truth about why they win and lose - so they can hone product strategy, refine messaging, enable sales, foster strategic alignment, and win more.
  • We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment and never compromise their integrity.

Responsibilities

  • Develop strong client relationships and become a master of our clients' business models, products, GTM motions, etc.
  • Manage the commercial experience for existing clients, including renewing contracts and identifying / capturing expansion opportunities.

Requirements

  • BA/BS degree, preferably in a finance-related field
  • Prior experience in a Customer Success or Strategic Account Management role
  • If you have these skills, you might be really happy here.
  • Do you have a baseline understanding of how businesses work (revenue, costs, margins, win-rates, etc.)?
  • All Clozd employees are required to successfully pass a background check upon being hired.
  • Background in fintech or related financial industries
  • Min. 5-7 years work experience in a B2B context, SaaS preferred
  • Min. BA/BS degree, preferably in a finance-related field
  • Demonstrated experience in managing 10+ customers while achieving high customer retention rates
  • Strong project management, problem-solving, and analytical skills
  • Excellent presentation and communication skills
  • Benefits:
  • Competitive compensation (i.e. salary, bonus, 401k, and equity)
  • Majority of medical, dental, disability, life, and other insurance paid
  • Unlimited PTO with a boss that encourages taking time off and using PTO to recharge

Nice to have

  • 5-7 years work experience in a B2B context, SaaS preferred

Compensation

  • Competitive compensation (i.e. salary, bonus, 401k, and equity)

Equal opportunity

  • Clozd is an Equal Opportunity Employer.
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This listing is sourced directly from Clozd's careers page and normalized into a canonical job model.