Sony
Payments Operations Analyst
San Diego
Sponsorship not specified$100k-$120kDetected 4 hours ago
SQLSnowflakeData ScienceData VisualizationCustomer SupportCommunicationCollaboration
About the role
- The successful candidate will work closely with SIE Global Payments, Sony Engagement Platform, product, engineering, risk, fraud and regional business teams to help ensure payment services are operationally reliable, measurable and scalable.
- This role requires strong attention to detail, analytical curiosity, sound operational judgement and the ability to turn payment data and operational feedback into clear actions.
- Monitor payment performance, transaction trends and operational indicators for Sony operating companies, producing operational reporting and issue tracking that helps identify anomalies, processing issues, customer friction and optimisation opportunities.
Responsibilities
- Partner with SIE Global Payments and Sony Engagement Platform stakeholders to interpret payment data and translate findings into practical recommendations.
- Support onboarding and readiness activities, including Payment Service Provider (PSP) setup, configuration, testing coordination and other operational tasks.
- Maintain operational trackers, action logs and supporting materials for payment success plans, service reviews and stakeholder discussions.
- Support UAT, production testing and post-launch checks for new payment methods, payment providers, platform enhancements and operational changes.
- Assist with payment fee, settlement, reconciliation, performance and process analysis to identify opportunities to reduce friction, improve reliability or support cost optimisation.
- Collaborate with risk, fraud, data science and platform teams where payment operations intersects with decisioning, refunds, chargebacks or payment feedback-loop data.
- Flexibility to accommodate meetings with global colleagues and partners across time zones is expected.
Requirements
- 5 + years of experience in payment operations or a related operational analytics role.
- Experience monitoring operational performance, identifying issues and coordinating follow-up actions across multiple stakeholders.
- Experience with UAT, production testing, incident tracking, reconciliation, payment reporting or operational readiness processes.
- Strong analytical mindset, with the ability to interpret operational and payment data and communicate clear, practical insights.
- Clear written and verbal communication skills, with the ability to explain operational issues and recommendations to both technical and non-technical audiences.
- Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesise complex inputs and support documentation, while validating outputs and applying appropriate judgement around data sensitivity.
- Experience in the video games industry or digital entertainment industry.
- Experience with PSPs, acquirers, card schemes, payment methods or payment orchestration platforms.
- Experience supporting multi-tenant, platform, marketplace or global ecommerce environments.
- Working knowledge of SQL, Snowflake, Tableau, Power BI or similar data and business intelligence tools.
- Excellent attention to detail, with the ability to maintain accurate documentation, action logs and status reporting.
- Experience working with cross-functional teams across operations, product, engineering, finance, risk, fraud, customer support or external partners.
- Ability to manage multiple workstreams, prioritize effectively and operate in a fast-paced, evolving environment.
Compensation
- The anticipated annual base salary for this position is $100,000 to $120,000.
Benefits
- Employee assistance plan and comprehensive behavioral health benefits
- Fertility benefits, including, surrogacy, and adoption assistance programs
- Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
- Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
- Short-term & long-term disability plans
- Up to 12 weeks of paid parental and caregiver leave
- 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting
- Education assistance and student loan programs
Company info
- Overall, we are looking for an individual who is passionate about our brand and what they do, has a high sense of integrity and excels in building strong relationships by deeply caring about others, including our customers.
- At SEPS, we are building the next-generation platform that powers how fans connect with the content-and the creators-they love.
- What we offer you:
This listing is sourced directly from Sony's careers page and normalized into a canonical job model.