DAT
Customer Success Manager
Remote - USA · Contract
Sponsorship not specified$75k-$100kDetected 6 days ago
Machine LearningSalesAccount ManagementLogisticsCustomer SuccessCadenceCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- DAT is looking for a Enterprise Customer Success Manager to join our Broker Success team.
- The Enterprise Customer Success Manager plays a vital role in managing customer engagement, product usage, and overall value realization for DAT's key and mid-market broker customers.
- The ideal candidate thrives in a fast-paced environment, is highly organized, and can balance multiple accounts and initiatives simultaneously.
Responsibilities
- Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
- Customer Training & Enablement: Understand DAT's product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
- Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
- Highly organized and able to manage several initiatives simultaneously.
- With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build.
Requirements
- 1-3 years of experience in a Customer Success, Account Management, or similar customer-facing role.
Nice to have
- Bachelor's degree preferred
Compensation
- Founded in 1978, DAT operates the largest freight marketplace in North America — processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world.
Benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Flexible time off
- An additional 10 holidays of paid time off per calendar year
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
Company info
- The Opportunity
- This role is highly collaborative and works in tandem with the sales team, requiring clear communication and a proactive approach to sharing information and coordinating efforts.
- Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.
Equal opportunity
- Employer/Protected Veterans/Individuals with Disabilities
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
- #LI-DR1 #LI-Remote
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
This listing is sourced directly from DAT's careers page and normalized into a canonical job model.