FI
Content Specialist
New York, NY
Sponsorship not specifiedDetected 9 days ago
Customer SuccessCommunication
About the role
- We're a passionate team from Square, Google, TikTok, Peloton, Uber, and more working to transform the human-pet relationship.
- Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring - and that's just the beginning.
- Bridging the communication gap between pets and humans.
Responsibilities
- Develop cutting-edge technology to revolutionize what it means to be a pet parent.
- That's the future we're building at Fi.
- Fi's Customer Success org runs on knowledge, and we need someone to own it.
- You'll build and maintain the Knowledge Base that powers our internal agents and member-facing self-service, turning complex policies and processes into content that's clear, scannable, and actually useful.
- You'll work closely with Product, Engineering, Legal, and Ops to keep support content in lockstep with a product that's moving fast, and you'll be the person CX leans on when something needs to be documented right.
Compensation
- This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Benefits
- This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Company info
- The pet industry remains firmly stuck in the past and we are here to change that.
Equal opportunity
- Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
- We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
- Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.
- equal opportunity employer that is committed to diversity and inclusion in the workplace.
This listing is sourced directly from FI's careers page and normalized into a canonical job model.