Brookfield Properties

Brookfield Properties

Technical Support Engineer

Charleston, South Carolina · Full-time

Sponsorship not specifiedDetected 12 hours ago
iOSAndroidAzureData AnalysisCustomer SupportSystems EngineeringCommunicationCollaborationProblem SolvingCritical Thinking

About the role

  • This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.
  • Provide hands-on technical assistance for Dell (including Dell TechDirect ), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.

Responsibilities

  • Charleston - 997 Morrison Drive, Suite 402
  • Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
  • The Technical Support Engineer will play an integral role in delivering and maintaining enterprise IT solutions that support business operations and drive organizational efficiency.
  • End-User Support & Operations
  • Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimal productivity.
  • Support daily operations in a dynamic environment composed of approximately 40% business support with escalations from the Service Desk, 50% engineer and administration in various IT systems, and 10% cross training and career development.
  • Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.
  • Minimum three (3) years in an IT Support or related technical role

Requirements

  • High School degree, Associates Degree or equivalent work experience required.
  • Proficiency in managing iOS and Android devices using Intune
  • Experience with printer management, configuration, and troubleshooting
  • Strong understanding of IT principles, best practices, and processes within an ITIL framework
  • Proven ability to work with cross-functional IT and business teams to resolve complex issues
  • Ability to prove critical thinking, problem solving concepts and exceptional attention to detail
  • Ability to thrive in a high volume, data entry and processing work environment, where applicable
  • Demonstrated ability to work independently and as a team

Nice to have

  • Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems strongly preferred.
  • Experience with Jamf for Apple device management is a plus.

Skills

  • Leverage ServiceNow for incident and request management, ensuring accurate documentation and timely resolution.
  • Analyze ServiceNow data to identify recurring issues, trends, and opportunities for proactive remediation.
  • Systems Engineering & Architecture
  • Conduct software testing and compatibility validation to ensure smooth system integrations and program deployments.
  • Contribute to project-based initiatives involving new technology deployments, upgrades, and process enhancements.

Compensation

  • Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Company info

  • Incidents resolved in under 1 day (50%)
  • Incidents resolved in under 2 days (60%)
  • Performance will be evaluated based on measurable outcomes aligned with company and departmental goals.
  • Certified Great Place to Work® - Our people make us who we are.
  • We are transforming the single-family rental experience through innovation, quality, and genuine care.
  • With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.
  • As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact.
  • We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees.

Equal opportunity

  • Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
  • Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
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