Amadeus

Customer Success Manager

Remote, Canada

Sponsorship not specifiedDetected 15 days ago

SalesAccount ManagementExcelCustomer SuccessCommunicationProblem SolvingMicrosoft Office

About the role

Amadeus is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment.

Work with clients to understand their needs and objectives, develop strategies, and collaborate with internal Amadeus teams to execute projects and campaigns.
Increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with clients.
Develop value-driven materials to share during client calls, considering booking patterns, customer profiles, competitive sets, and marketing channels.
Collaborate with Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned.
Ability to complete multiple tasks concurrently and deliver results under pressure.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company.
Proficiency in English.
Ability to travel 25 %
About the Ideal Candidate:
Language: Proficiency in English.

Knowledge of Salesforce.com preferred.
Detail-oriented and action-driven, with account management experience preferred.
Experience achieving client objectives and company financial objectives through understanding client needs and influencing internal product and operations teams.
Excellent analytical, problem-solving, and troubleshooting skills - able to define problems, collect data, establish facts, and draw conclusions.
Strong business and people skills, including planning, presentation, sales, and business acumen.
Effective communication skills
able to interface with all levels and departments on a formal, informal, written, and verbal basis.
Self-motivated, goal-oriented, and able to work in a team environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
Ensure customers are gaining full benefit from Amadeus products and identify opportunities where other Amadeus products may meet their needs.
Education: Bachelor's degree in a related business field or equivalent work experience.

Serve as the primary point-of-contact for customers.
Provide customers with proactive information on optimizing the use of Amadeus products.
Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth and expand business by creating value propositions proactively.
Prior experience managing and optimizing a portfolio of customers.

This listing is sourced directly from Amadeus's careers page and normalized into a canonical job model.