Emplifi
Customer Success Manager - North America
Remote - North America · Director · Full-time
Sponsorship not specifiedDetected 67 days ago
Content MarketingSocial Media MarketingSalesforceCRMInfluencer MarketingSalesAccount ManagementOnboardingCustomer SuccessCommunicationProblem Solving
About the role
- The Customer Success Manager is a crucial ambassador for our clients.
- With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities.
- A remote role, this person can be based anywhere within the Eastern Time Zone of the United States, or in Toronto, Canada.
Responsibilities
- Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty
- Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption
- Collaborate with internal teams to expedite service delivery and meet onboarding timelines
- Develop strategies to ensure high retention rates and manage the contract renewal process
- Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics
- An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry
Skills
- Back to careers
- Remote - North America
- Customer Success Manager - North America
- About Emplifi
- About the Customer Success Team
Benefits
- Flexible working environment
- Unlimited Paid Time Off
- Benefits package including Medical, Dental, Vision & Life Coverage Options
- 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
- Educational Reimbursement Opportunities
- Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
- Provide regular updates to management on client health, renewal forecasts, and potential risks
Company info
- Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement
- Act as the client's advocate within the company, ensuring their needs and concerns are addressed
- Serve as the primary point of contact for customers in the assigned named accounts
- At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work.
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This listing is sourced directly from Emplifi's careers page and normalized into a canonical job model.