AAA Ncnu
Member Experience Generalist
Concord, CA · Contract
Sponsorship not specified$50k-$80kDetected 15 days ago
Machine LearningProject ManagementLeadershipCommunicationCollaborationProblem SolvingMentoringProperty & Casualty
About the role
- The Member Experience Generalist act as role model and mentors peers, demonstrating best practices in member interactions, cross-selling, and operational consistency.
- This role is expected to be cross-functional, mastering multiple skill blocks (e.g., DMV, concierge, insurance servicing, Smart Home, membership sales) and adapting to different branch environments.
- Ranges start from $30.21 up to $35.96 hourly.
Requirements
- Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
Skills
- Demonstrated track record of successful business decision making, planning, and problem solving
- Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
- Ability to work cross-functionally across many business units and functions
- Excellent planning and project management skills
- Strong change management skills and the ability to operate in an environment of ambiguity
- Outstanding sales and Member service skills and the ability to transfer these skills to others
- Advanced sales and service skills with the ability to transfer knowledge and mentor peers.
- Keen observation skills with the judgment to know when and how to escalate concerns to management.
- 2-4 years of supervisory experience
Compensation
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Benefits
- Benefits - Medical, Dental, Vision, wellness program and more!
- Paid Time Off -
- Tuition Reimbursement Program
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This listing is sourced directly from AAA Ncnu's careers page and normalized into a canonical job model.