Ascend Healthcare
IT Service Technician
Arizona, United States
Sponsorship not specifiedDetected 1 day ago
AzureCustomer SupportCollaborationSharePoint
About the role
- We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID.
- This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations.
Responsibilities
- Provide first and first-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams.
- Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.
- Maintain detailed documentation of support activities, problem resolutions, and user guides.
- Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.
Requirements
- Bachelor's Degree in Computer Science or other relevant IT degree (Required)
- Experience with Azure AD, including Entra ID features.
- Proven experience in a Services or IT support role with a focus on Microsoft 365.
- Deep understanding of Microsoft Intune for mobile device management.
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Skills
- Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.
Benefits
- Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner.
- Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence.
- We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability.
Company info
- This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.
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This listing is sourced directly from Ascend Healthcare's careers page and normalized into a canonical job model.