Foresters Financial

Foresters Financial

Team Leader, Contracting

Toronto

Sponsorship not specified$65k-$95kDetected 18 days ago
ExcelRecruitingPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementMentoringAdaptabilityMicrosoft Office

About the role

  • The Team Leader will play a key role in supporting the implementation of major change initiatives.
  • Act as a change sponsor to ensure successful implementation of new processes, procedures, systems, etc.
  • In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Responsibilities

  • Build, manage, and sustain a high performing production and inbound call center team, ensuring that service and quality objectives are being attained and maintained on a consistent basis
  • Manage workflow ensuring SLA and quality standards are achieved
  • Provide leadership, coaching, and mentoring to the staff to develop their competencies and position them for success
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level
  • Initiate and implement process recommendations, with appropriate approvals. Act as a change sponsor to ensure successful implementation of new processes, procedures, systems, etc. Facilitate feedback from team members to one-up Manager
  • Collaborate with other leaders and staff to ensure that all functions are fully integrated and are in accordance with the Company's goals and objectives, ensuring that all SLA's are met and/or exceeded, and to resolve issues and challenges
  • Strong people leadership skills with the proven ability to coach and mentor front line employees and to create high performing teams through effective employee selection, motivation, and performance management techniques / programs
  • In depth product, system, and regulatory knowledge with proven ability to adapt and implement on-going changes, ensuring seamless transition to the customer
  • Well-developed and creative problem solving and analytical skills to identify and report on team's progress, business trends, initiatives, customer and employee issues, including the ability to identify problems in their early stages and solve by analyzing options and developing alternative solutions
  • A "take charge" attitude along with the ability to self-manage workload and priorities in a changing and evolving environment. This includes effective time management, multi-tasking, and prioritizing skills

Requirements

  • Ensure team members are trained and fully competent in all the required functions and company approved technologies and tools to effectively assist, support, and resolve all customer inquiries
  • Proactively support the Leadership Team with required reports, summaries, investigations, feedback, and potential challenges.
  • Minimum Required - Post Secondary or equivalent field experience
  • Ability to exercise independent discretion at all times

Compensation

  • The actual base salary for this position will depend on several factors, including job-related skills, experience, and education.
  • In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.
  • $65,000.00 - $95,000.00

Benefits

  • Support a positive, motivating work environment that values the people and encourages participation, creativity, learning, and accountability
  • Education: Minimum Required - Post Secondary or equivalent field experience
  • We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Company info

  • Leader will ensure a consistent and exceptional service experience for internal and external customers by ensuring the front-line employees are motivated, coached, and skilled to meet the department's performance targets.
  • Leader will play a key role in supporting the implementation of major change initiatives.
  • Job Description
  • Understand the implications of data input, content, and quality to all systems, departments, and end customers

Equal opportunity

  • Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
  • Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.
  • Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
  • Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants.

Visa & Work Authorization

  • Act as a change sponsor to ensure successful implementation of new processes, procedures, systems, etc.
Apply directly at Foresters Financial →Create a free account for alerts like thisView Foresters Financial immigration profile

This listing is sourced directly from Foresters Financial's careers page and normalized into a canonical job model.