ServiceNow

ServiceNow

Director of Engineering - AI Control Tower

Santa Clara, California, United States · Director · Contract

Sponsorship not specified$221k-$387kDetected 1 day ago
Code ReviewAWSGCPAzureCloud PlatformsKubernetesTerraformHelmCI/CDAPI DevelopmentRESTgRPCOpenAPIAgentic AIProduct StrategyPRDs

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Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

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About the role

  • The AI Control Tower is ServiceNow's central hub for governing every AI model, agent, and dataset across the enterprise.
  • This isn't a role for someone who has managed mature systems.
  • It's for someone who has built something from scratch - in a small, fast company where there was no playbook - and who is now ready to do it at the scale and ambition of ServiceNow.

Responsibilities

  • Product Delivery & Roadmap Execution Own the engineering roadmap for your AICT product areas - translating product requirements into technical plans, managing delivery across a focused engineering team, and maintaining the velocity needed to meet the demands of a fast-moving market.
  • 1.0 to Adoption Drive the full arc from early release to meaningful customer adoption.
  • AI-Native Engineering Set the standard for how your team uses AI in its own development practice - from AI-assisted code review and testing to designing platform features that assume AI agents are first-class users.
  • You lead by example: your team should see you using AI tools as fluently as you use a terminal.
  • Team Building Recruit, develop, and retain a high-performing engineering team.
  • Cross-Functional Execution Work closely with Product Management, Design, and partner engineering teams to align dependencies and ship coherent experiences.
  • Demonstrable startup experience at a company with fewer than 100 employees, where you were hands-on building and shipping a product - not just working at a startup, but building one
  • Deep technical foundation in cloud-native SaaS, including multi-tenant architectures, large-scale API design (REST/gRPC), Kubernetes orchestration, multi-cloud platforms (AWS, Azure, GCP), Infrastructure as Code (Terraform, CloudFormation, Helm)
  • database schema design,, data modeling, and event-driven architectures.
  • AI-Native Engineering: Lead the adoption of AI across the entire engineering lifecycle-from product strategy, PRDs, UX, architecture, implementation, code reviews, debugging, testing, security, CI/CD, deployment, observability, APM, operations, and documentation-to improve engineering productivity, software quality, reliability, customer experience, and delivery velocity.

Requirements

  • You are AI-native.
  • You have done this before and know the difference between motion and progress.
  • Proven experience driving adoption of a 1.0 or early-stage product: you have the scars from a launch that didn't go perfectly and the wins from figuring out how to turn it around

Compensation

  • Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Benefits

  • You understand that shipping a 1.0 is only half the job - the other half is learning fast, iterating based on what real customers do (not what they say), and building the feedback loops that compound adoption over time.
  • We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Company info

  • For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits.

Equal opportunity

  • ServiceNow is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
  • In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
  • Accommodations

Visa & Work Authorization

  • Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.