Newsela

Manager, Assessment Services (Remote, US)

Remote - US · Contract

Sponsorship not specified$90k-$111kDetected 36 days ago

Customer SupportCadenceLeadershipMentoring

About the role

Why You'll Love This Role: The Assessment Services team at Newsela works with strategic and key accounts supporting customer assessment needs end to end.
You'll be the connective tissue that turns assessment expertise into real customer value.
Work side-by-side with other functional teams to make sure assessment services is a force multiplier for the broader business. - Be a voice of the customer.

Deliver ongoing advisory & support.
Build a team and a playbook that deepens the assessment relationship between Newsela and key accounts.
This may include score interpretation, additional assessment needs, data coaching, and usage reviews that drive renewal-worthy outcomes.
Manage assessment migration & content services. Oversee assessment migration and content services with clear scoping and quality standards.
Lead the team. Hire, coach, and develop a team of individual contributors. Set clear expectations, run a healthy operating cadence, and create the conditions for people to do their best work.
Operationalize and optimize the function. Optimize the intake, prioritization, and capacity model that lets the team scale without sacrificing quality. Document what works and change what doesn't.
Partner cross-functionally. Work side-by-side with other functional teams to make sure assessment services is a force multiplier for the broader business.
Experience working in a product-led organization where services and product partner closely.

A combination of 10+ years of experience in K-12 EdTech, assessment, and/or customer-facing professional services.
Experience with additional types of assessment beyond formative and/or interim assessments.
Comfort with ambiguity, you are a problem solver.

Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K-12 classrooms.
Final compensation will be determined based on the candidate's individual skills, qualifications, and experience.
Total compensation for this role also includes incentive stock options and benefits.
Base Compensation Range
$90,000 - $111,000 USD
Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.

Lead implementation & onboarding. Own how Newsela's assessment products get stood up for customers, including onboarding, configuration and go-live support for strategic and key accounts.
All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.

This listing is sourced directly from Newsela's careers page and normalized into a canonical job model.