HEI Hotels and Resorts

HEI Hotels and Resorts

Front Desk Supervisor

Embassy Suites San Diego - San Diego, CA

Sponsorship not specifiedDetected 22 days ago
Customer SupportResearchCommunication

About the role

  • Communicate effectively both verbally and in writing to provide clear direction to staff.
  • Assign and instruct guest service agents in details of work.
  • Observes performance and encourages improvement.

Responsibilities

  • Perform accurate moderately complex arithmetic functions using a calculator.
  • Perform any other job-related duties as assigned.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.

Requirements

  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
  • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Skills

  • Qualifications and Skills
  • Effective verbal and written communication skills.

Compensation

  • Salary Range: $27.00 - $27.00 Hourly

Benefits

  • For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
  • Discretionary Performance Bonus Eligible? No

Company info

  • We are an all-suite hotel located in the heart of downtown San Diego. Embassy Suites by Hilton San Diego Bay - Downtown is the ideal location to work in the area. Accessible to public transportation and located across from the Headquarters at Seaport Village, our all-suite hotel is just blocks form the San Diego Convention Center and the historic Gaslamp Quarter. Join our team of diverse individuals working together to create memories for our guests. Thru our Loves program we offer discounts to public transportation, free lunch, free parking and a fun and balanced work / life environment.
  • Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
  • We value U.S. military experience and invite all qualified military candidates to apply.
  • We are an all-suite hotel located in the heart of downtown San Diego.
  • Embassy Suites by Hilton San Diego Bay - Downtown is the ideal location to work in the area.
  • Accessible to public transportation and located across from the Headquarters at Seaport Village, our all-suite hotel is just blocks form the San Diego Convention Center and the historic Gaslamp Quarter.
  • Join our team of diverse individuals working together to create memories for our guests.
  • Thru our Loves program we offer discounts to public transportation, free lunch, free parking and a fun and balanced work / life environment.
  • Don't meet every single requirement of this job?
  • At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
  • You may be the perfect candidate for this or for other roles within our organization!
  • Compensation
  • Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Equal opportunity

  • Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
  • equal opportunity employer.
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This listing is sourced directly from HEI Hotels and Resorts's careers page and normalized into a canonical job model.