Activfinancial

On-Site Technical Support Engineer

Houston, Texas

Sponsorship not specifiedDetected 29 days ago

AzureComputer VisionProject ManagementCustomer SupportResearchCommunicationProblem SolvingAdaptability

About the role

You will work closely with the client's technology team, and other technology professionals to ensure the smooth operation of our options trading platform.
This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm.
System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally.

Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns.
Collaborate with the Options Technology development team to implement system enhancements and upgrades.
Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns.
System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades.

Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment.
Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service.
Ability to thrive in a fast-paced and dynamic environment.

Ability to analyse complex technical issues, identify root causes, and propose effective solutions.
Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely.
Communication and Interpersonal
Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service.
Proactive in anticipating client needs and exceeding their expectations.
Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment.
Willingness to adapt to changing priorities and take on additional responsibilities as required.
We're also looking for candidates with:
Strong research, writing and communication skills.
Exceptional organisational skills and strong attention to detail.
Desire to travel and see the world.

J oin the Options Technical Support Team!
Developing and engaging our people is a strategic priority for our business.
We are looking for talented individuals to join our team and contribute to Options' future growth and success.
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Options is the largest global financial technology company headquartered in Belfast.
We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland.

Monitor the health and performance of internal systems, ensuring that they are operating optimally.

This listing is sourced directly from Activfinancial's careers page and normalized into a canonical job model.