BrightEdge
Customer Onboarding Manager
Cleveland, Ohio · Junior
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About the role
- This role requires at least 3 days onsite in our Cleveland office.
- As a Client Onboarding Specialist, you'll work directly with new customers as they begin using the BrightEdge platform.
Responsibilities
- Continue developing: Receive regular coaching and feedback while building the communication, analytical, presentation, and customer management skills needed to grow your career.
- We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.
Requirements
- Build platform expertise: Develop a strong understanding of BrightEdge's technology and stay current as the digital marketing and search landscape evolves.
- We're excited about you if you have:
Skills
- Shape the future of Search.
- What sets BrightEdge apart is our people.
- Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.
- How you'll spend your time:
Compensation
- $40k-$48k
Company info
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
- Lead customer onboarding: Conduct virtual training sessions that introduce new customers to the BrightEdge platform and its core capabilities.
- Solve problems: Respond to customer questions, identify challenges, and work through solutions to help customers successfully navigate the platform.
- Drive adoption: Help customers become comfortable using the platform and establish the foundation for long-term success.
- Manage the onboarding process: Coordinate scheduling, follow-ups, training materials, and other onboarding activities to keep customers moving forward.
- With teams dedicated to onboarding, professional services, customer success, account management, and more, we provide meaningful and strategic support to our customers, helping them get the most value from our technology.
- You'll lead onboarding sessions, educate customers on best practices, answer questions, and help them build a strong foundation for success.
Equal opportunity
- equal opportunity employer and is committed to building a diverse and inclusive workplace.
Visa & Work Authorization
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
This listing is sourced directly from BrightEdge's careers page and normalized into a canonical job model.